{"id":1681747,"url":"https://alion.io/job/opentext-sr-technical-support-specialist-smax","title":"Sr. Technical Support Specialist - SMAX","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":30,"ghost_share":0,"stale_share":0.033,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CentOS Stream","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"ITSM","optional":false},{"name":"kubectl","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Ubuntu","optional":false},{"name":"Vertica","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-28T09:13:08Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T10:34:41Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"OPENTEXT - THE INFORMATION COMPANY\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nAI-First. Future-Driven. Human-Centered.\nAt OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.\nYour Impact\nWe are looking for a Sr. Technical Support Specialist to join our ITOM Support Team inSofia, Bulgaria. This role focuses on supporting a critical product suite integral to our clients’ software development processes. It offers an exciting opportunity to combine technical expertise with exceptional client service skills, enabling you to troubleshoot, resolve complex issues, and act as a trusted advocate for our clients.\nMore information about one of our products can be found here: IT Service Management Software and ITSM Automation\nWhat the role offers:\nAssist clients with advanced technical support inquiries via chat, phone, and email.\nTroubleshoot and resolve technical issues, reproducing scenarios to identify root causes.\nCollaborate with Product Development on defect identification and patch testing.\nDocument interactions and solutions in our CRM system.\nPromote Knowledge-Centered Services by creating and updating content for the knowledge base.\nMentor team members and contribute to their skill development.\nWhat you need to succeed\nComfortable using Linux systems (RHEL, CentOS, Ubuntu) and Windows Server for basic troubleshooting, checking logs, and managing services.\nFamiliar with Docker and fundamental Kubernetes concepts such as pods, services, and basic kubectl commands.Able to run simple queries and check logs in databases like PostgreSQL or Vertica.\nUnderstands basic networking concepts, including TCP/IP, HTTP/S, and TLS/SSL.\nCan test and troubleshoot simple REST API connections.\nAdvantages:\nKnowledge of cloud platforms (AWS, Azure, Google Cloud, BYOK, OpenShift) is beneficial.\nHas worked with or is open to learning tools like ServiceNow, Salesforce, or similar platforms.\nOne Last Thing\nThis role requires a proactive individual who thrives in a dynamic, ever-evolving environment. As a Sr. Technical Support Specialist, you’ll have the opportunity to make a significant impact on our clients' success and OpenText's offerings. Join us and be part of a team that drives innovation and excellence in the Enterprise Information Management space #LI-Onsite\nOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . 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