{"id":1681754,"url":"https://alion.io/job/opentext-sr-technical-support-specialist-vim","title":"Sr. Technical Support Specialist- VIM","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ABAP","optional":false},{"name":"Incident Management","optional":false},{"name":"SAP Fiori","optional":false},{"name":"SAP Workflow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-13T00:00:00Z","employer_posted_date":"2026-09-13","last_verified_at":"2026-10-06T02:04:46Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"OPENTEXT - THE INFORMATION COMPANY\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nAI-First. Future-Driven. Human-Centered.\nAt OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.\nYOUR IMPACT:\nTechnical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective. Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique customer issues to provide resolutions.\nWHAT THE ROLE OFFERS\nRepresent OpenText acting as first point of contact for all technical support inquiries \nIncident management and collaboration with other teams while adhering to SLA’s and KPI’s\nUtilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy\nMeet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys\nCollaborate with various stakeholders to act as a trusted customer advocate\nWhat you will need to succeed\n5+ years of prior experience working on relevant technologies\nFocused on scoping problems and strong troubleshooting ability\nUniversity/College degree within a related discipline\nWillingness to work in shifts during weekdays and on-call during weekends\n3+ years of hands-on experience working on OpenText VIM \nStrong skills in SAP workflow and ABAP Programming\nExperience with SAP R/3 and S4/HANA\nStrong skills in ALV Report Development\nWorking Knowledge in SAP FI/MM modules (Technical) and business processes\nExperience with SAP Fiori and Web services\nExperience in dialog programming, building custom screens and transactions\nOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . 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