Supervisor, Fulfillment

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Production Supervisor, you will work closely together with the Project Manager and other IT and PS Consultants in the support and delivery of OpenText Document Capture Services (DCS) engagements.

Activities of this position include: supervising production staff; generating production reports; ensuring staff meet established production metrics; payroll; provide motivation and support to production staff; troubleshooting scanning hardware and software issues; communicate any problems, issues, or obstacles to senior management; establish workflow policies; creating work schedules; meeting internal standards and best practices for consistence; high quality project delivery.

YOU ARE GREAT AT

• Supervising a production staff of 40+ employees and subcontractors.
  • Increase employee motivation by providing support and guidance.
  • Communicate updates or changes
  • Oversee new hire training.
• Manage and evaluate staff to ensure establish production metrics are met and exceeded.
• Manage and evaluate hardware resources to ensure productivity and minimal downtime.
• Generate, review, and postproduction reports on a daily basis.
• Submit weekly payroll.
• Establish workflow policies that increase productivity and efficiency.
• Evaluate work schedules to ensure optimum staffing levels.
• Reviewing customer Statement of Work to ensure all requirements are met.
  • Create high-quality documentation instructions for prep, scan, quality assurance, and indexing.
  • Establish production metrics for all tasks.
• Communicate and document questions or issues with customer.
• Meet and exceed customer deadlines.
• Enforce all establish company policies and procedures.
• Provide and monitor staff coaching’s.
• Work directly with the IT department to create and follow workflow processes.
• Track customer projects and review prior to sending to the IT department for export.
• Troubleshoot scanning hardware and software issues.
• Communicate issues to senior management.
• May meet with customers occasionally at the request of upper management.
• Participates on multiple projects simultaneously.
• Provides functional expertise to troubleshoot and resolve escalated or troubled projects.
• Self-motivated, delivering projects in both a team environment, as well as working independently.
• Working supervisor, production duties.
• Has excellent communication skills.

WHAT YOU NEED TO SUCCEED

• Proficient with current versions of Microsoft products required, strong Excel skills.
• Proficient with computer and network hardware and connectivity.
• Familiarity with document scanning and associated hardware including high speed scanners.
• Familiarity with OpenText Intelligent Capture product or other document capture software.
• Minimum of 3 to 5 years of supervisory experience in a production environment.
• Candidate must be proficient in conversing, reading and writing in English.
• Ability to interact with business resources and respond confidently to business and product usage questions.
• Ability to interact with departmental resources and respond confidently to questions.
• A strong presence, leadership depth and breadth, and presentation skills are a must.
• Ability to communicate clearly in both written and oral format.
• Excellent project delivery practices.
• Ability to work as part of a dynamic team or individually as needed.

ONE LAST THING

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,400 - $99,600; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.