{"id":3938625,"url":"https://alion.io/job/opentext-technical-support-specialist-2","title":"Technical Support Specialist","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":22,"ghost_share":0.045,"stale_share":0.045,"repost_share":0.045,"time_to_fill_p50_days":17,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Docker","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"MS SQL","optional":false},{"name":"Oracle","optional":false},{"name":"Perl","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Vertica","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-08T11:00:34Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-08T11:00:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"OPENTEXT - THE INFORMATION COMPANY\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nAI-First. Future-Driven. Human-Centered.\nAt OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.\nYour Impact:\n As a member of the Observability and Service Management (OSM) support team, you will support a product suite that helps our clients manage their critical IT infrastructure and operations. Our OSM suite covers the management and monitoring of public and private cloud deployments, management of unified, modern enterprise networks, enterprise hybrid cloud management and orchestration, lifecycle management across virtual and physical servers, databases, and middleware as well as Service Management solutions.\nThe Technical Support Specialist will be responsible for making our clients successful by providing end-to-end technical support experience of the highest quality on OpenText product Operations Bridge Manager (OBM) products and providing support and guidance to the Technical Support Specialists. Addressing a client’s concern is not only technical, but also an opportunity to build on, and strengthen, our relationships and partnerships with our clients.\nOur Technical Support Specialist position offers you an opportunity to learn new and exciting technology, while working with the world’s top Fortune 500 companies. As a Technical Support Specialist, you will conduct troubleshooting, gather diagnostics, reproduce problems, diagnose faults and escalate software change requests to OpenText Operations Bridge Manager Engineering, and test software patches for Clients. You will be recognized by your peers as an expert in your chosen product area.\nWhat the role offer:\nProvide advanced technical support to clients via chat, phone, and email.\nTroubleshoot complex and escalated issues beyond initial support levels.\nSupport both on-premises and cloud-based OpenText solutions.\nMaintain clear written and verbal communication, documenting all interactions and leading status calls when required.\nManage customer relationships with empathy and professionalism, especially in critical situations.\nEscalate issues appropriately and collaborate with cross-functional teams to resolve them and identify trends.\nIndependently manage cases using proactive best practices and ensure proper resolution closure.\nContribute to and improve the Knowledge Base by creating, updating, and refining technical content.\nUtilize support tools and stay updated with training, alerts, and evolving processes.\nAct as a technical expert, mentoring team members, collaborating with development teams, and representing the company to clients.\nWhat you need to succeed:\nPassion for providing quality customer service and technical support\nDemonstrated strong analytical and critical thinking skills\nStrong verbal and written communication skills\n3+ years’ experience in technical support and client centric environment\nBachelor’s degree in computer science/technology/engineering is preferred\n2+ years of technical experience on any of the IT Operations monitoring tools, preferably OpenText Operations Bridge Manager (OBM) \nShould be comfortable with various operating systems usage and troubleshooting - Linux, Windows\nDatabase knowledge - PostgreSQL, Oracle, MS SQL, Vertica\nKnowledge and analysis experience of fundamental network and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAML\nKnowledge on virtualization - Vmware, Hyper-v\nExperience on Cloud technologies - AWS, Azure\nGood Scripting knowledge - Perl, Python, Shell\nGood knowledge of ITIL processes.\nMust be familiar with HA and DR setup\nExperience in Docker/Kubernetes \nStrong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and\nhypothesis formulation and testing.\nOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . 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