{"id":3589611,"url":"https://alion.io/job/opentext-technical-support-specialist-devops","title":"Technical Support Specialist- DevOps","company":{"id":13922,"name":"OpenText","domain":"opentext.com","url":"https://alion.io/company/opentext","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":24,"ghost_share":0.042,"stale_share":0.042,"repost_share":0.042,"time_to_fill_p50_days":17,"computed_at":"2026-11-06T05:58:05Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Linux","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-11-01T16:44:57Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-02T11:34:33Z","board_verified":false,"closed_at":"2026-11-02T11:34:33Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"OPENTEXT - THE INFORMATION COMPANY\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nAI-First. Future-Driven. Human-Centered.\nAt OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.\nOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.\nYour Impact:\n As a Technical Support Specialist, you will resolve customer issues and contribute to the overall growth of the business and your peers. With great training, effective leadership, smart processes, timely communication, regular coaching, and a strong support system you will be spared no effort in your pursuit of continued success. You will:\nTroubleshoot technical and non-technical issues with the tools and skills after product training\nProvide guidance to fellow Technical Support Specialists\nParticipate in the content creation lifecycle for support documentation\nAchieve high levels of customer satisfaction when responding to customer requests and resolving technical issues via phone or email\nWe are looking for people who are interested in continued growth in their technology career with OpenText. An ideal candidate will invest in this job as the true career opportunity it is. A successful Technical Support Specialist is a person who is a self-starter, who can navigate difficult situations and conversations with a professional attitude and seeks opportunities to improve the customer experiences we provide.\nWhat the role offer:\nDiagnose, troubleshoot, and identify/resolve issues related to service and product offerings. This could be at any level: operating system, application, network, hardware level, hypervisor, cloud environment etc.\nResolve single- and cross technology/application incidents independently. Document known errors and work arounds. Works with team members, delivery centers, and other company organizations.\nProactively and reactively look for solutions to prevent problems from occurring in team/technology area.\nManage multiple customer cases simultaneously, while maintaining high levels of customer satisfaction\nEnsure all case-related information and activities are accurately documented and provide timely progress updates to customers and account managers to maintain SLOs.\nWork with Tier 2 and Tier 3 engineers on technical escalations, bugs, and feature requests\nExcellent customer service skills, adding to the customer experience.\nA track record of good judgment and decision-making in positions with significant responsibility.\nAssist in the content creation/editing process for our Knowledge Base by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant\nTeamwork: Work as part of a global, and/or multi-functional team. \nGeneral office environment.Role may require working in 24/7 shifts on a rotational basis. 24/7 Shift Coverage model participation in an on-seat shift and On-Call rotations.\n\nWhat you need to succeed:\nAssociate degree in a technical field or equivalent experience is preferred\n2-4 years’ experience in a technical support and customer centric environment\nTicket Management with the use of different CRM tools.\nPassion for providing quality customer service and technical support\nDemonstrated strong analytical and critical thinking skills\nTechnical proficiency in: Cloud/SaaS applications, Windows, desktop applications, networking, security, and web applications\nStrong verbal/written interpersonal communication skills. English (written/oral)\nGeneral network knowledge - ports, firewalls, Ip’s\nExperience working with cloud-based products\nExperience with AWS, Google, Azure cloud platforms\nWindows (desired)\nLinux (desired)\nScripting (enough to read logs and interpret the syntax) \nOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.\nIf you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.","description_format":"text","description_chars":5353,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","CMS & Digital Experience Platforms","Information Security"],"lifecycle":[{"event":"open","at":"2026-11-01T16:44:57Z"},{"event":"close","at":"2026-11-02T11:34:33Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/opentext-technical-support-specialist-devops","json_url":"https://alion.io/job/opentext-technical-support-specialist-devops.json","meta":{"generated_at":"2026-11-07T05:08:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13922},"rest":"https://alion.io/mcp/rest/get_company?id=13922"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopentext-technical-support-specialist-devops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopentext-technical-support-specialist-devops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopentext-technical-support-specialist-devops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opentext-technical-support-specialist-devops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopentext-technical-support-specialist-devops"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3589611}},{"tool":"search_jobs","arguments":{"company":"opentext.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3589611},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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