{"id":772933,"url":"https://alion.io/job/openzeppelin-program-manager-customer-success","title":"Program Manager (Customer Success)","company":{"id":47514,"name":"OpenZeppelin","domain":"openzeppelin.com","url":"https://alion.io/company/openzeppelin","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":95000,"max_usd":186000,"period":"year","method":"global_role_seniority_cell","sample_n":6904},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GitHub","optional":false},{"name":"Linear","optional":false},{"name":"Notion","optional":false},{"name":"OpenZeppelin","optional":false},{"name":"Rust","optional":false},{"name":"Slack","optional":false},{"name":"Smart Contracts","optional":false},{"name":"Solidity","optional":false},{"name":"Aave","optional":true},{"name":"Ethereum","optional":true},{"name":"Scrum","optional":true},{"name":"Uniswap","optional":true}],"status":"live","first_seen_at":"2026-09-11T15:35:40Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-01T09:13:04Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"About us\nOpenZeppelin is the security standard onchain finance is built on. Founded in 2015, our mission is to accelerate the world's transition to an open financial system, built on open standards and secured by rigorous research.\nOur open-source Contract Libraries have facilitated over $35 trillion in onchain value and are used by 10 of the top 10 tokenized money market funds and 9 of the top 10 stablecoins by market cap.\nWe combine AI-native security tooling with deep research and a decade of audit expertise to support leading institutions and crypto-native teams shaping the next generation of digital assets like DTCC, Fidelity, Coinbase, Uniswap, Aave, the Ethereum Foundation, and many more across the full secure development lifecycle.\nPlease note: Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information.\nThe Customer Success Team\nThe Customer Success Team owns full project lifecycles and client deliveries end-to-end; keeping Security Research, Secure Development, Engineering, Sales, Solutions, Executive team and clients aligned on a shared plan throughout the entire delivery. Core responsibility of the Customer Success team is client satisfaction as well as supporting any renewal discussions and ongoing partnership. The type of deliveries span across the security services work (audits, reviews, applied research), smart contract library development, web3 tooling as well as marketing and developer relationship engagements.\nWhat you'll be doing\nOwn the Engagement: Own the full lifecycle of strategic ecosystem accounts, from kickoff through delivery, renewal, and expansion. Serve as the primary point of contact and trusted advisor for each client.\nDrive Delivery: Lead client kickoffs, manage scope through a structured change-order process, oversee end-to-end audit delivery, coordinate quality review and publishing, and proactively escalate risks to internal leadership.\n Administer Program Governance: Operate the day-to-day governance framework for each engagement - RASCI matrices, workstream structures, and engagement models - and keep the program's working cadence and reporting metrics current. Maintain core program artifacts (milestone plans, scope/MVP definitions, RAID logs) as the definitive source of truth, and formulate executive-level status reports for client and internal leadership.\nOrchestrate Technical Delivery: Coordinate architecture and requirements sessions with client engineering teams and translate outcomes into actionable delivery milestones. Oversee delivery across audit and engineering teams - backlogs, sprints, and stage gates - to ensure high-quality, on-time releases, and provide formal go/no-go recommendations at key milestones. Manage technical dependencies including repository access, audit cycles, and vendor onboarding, collaborating with legal on contractual or SOW-related blockers.\nCoordinate Third-Party Infrastructure: Synchronize delivery timelines and technical specifications with third-party infrastructure providers and partners, supporting senior leadership in commercial and contractual decision-making where needed.\nFacilitate Dependency Mapping & Risk Management: Facilitate stakeholder coordination and dependency mapping across cross-functional teams, resolving operational blockers at the working level and escalating critical decisions to senior stakeholders. Maintain the program's risk and compliance register and drive a regular cadence for regulatory-readiness governance and mitigation.\nBuild Account Intelligence: Maintain deep, current knowledge of each ecosystem's goals, tech stack, governance, roadmap, and funding landscape. Anticipate client needs and surface opportunities before they are asked for.\nGrow the Account: Partner with Sales, Secure Development, Security Services, and Growth to identify upsell opportunities, build compelling renewal narratives tied to value delivered, and contribute directly to the business unit's recurring revenue and subscription targets. Coordinate on target-state and go-to-market use cases, monitoring GTM execution and flagging slippage to program leadership.\nEngage Technically: Review codebases at a high level for estimation purposes, hold meaningful technical conversations with client engineering teams, and translate between the client's technical context and OpenZeppelin's delivery teams.\n Operate with Rigor: Monitor team performance against key delivery metrics including resource utilization, allocation, and on-time delivery. Use our internal tooling (GitHub, Notion, Slack, HubSpot, and our internal automation system) to streamline workflows and reduce operational overhead.\nDeliver Unreasonable Hospitality: Every interaction should exceed expectations. You set the standard for exceptional client care across all account touchpoints, and the judgment calls that AI tooling cannot replicate are yours to make.\nYou have\n5+ years of experience in Technical Program Management, Technical Account Management, Customer Success, Engagement Management, Solutions Architecture, or a closely related customer-facing technical role.\nProven track record managing complex, multi-stakeholder technical delivery on time and within scope, and managing a book of business with renewal and expansion responsibility.\nTechnical background sufficient to review code at a high level for estimation and to hold credible conversations about smart contract architecture. You do not need to write Solidity, but you should not be lost in a code review.\nDeep understanding of blockchain ecosystems, L1/L2 infrastructure, and the dynamics of open-source business models. Genuine passion for the space.\nSolidity or Rust reading proficiency, or hands-on cybersecurity experience.\nExceptional relationship-building skills. Clients call you first because they want to, not because they have to.\nStrong commercial instincts: experience managing renewal cycles, negotiating change orders, and building account expansion narratives.\nSuperb organization and the ability to manage multiple complex engagements concurrently across many stakeholders and time zones.\nAdvanced English; excellent written and verbal communication. Comfortable presenting to a CTO and a CFO in the same meeting.\nAdvanced knowledge of project management and collaboration tools including GitHub, Notion, Linear, Slack, and HubSpot.\nComfort working in a fully remote, async-first, globally distributed environment.\nNice to have\nPrior experience working directly with protocol teams, L2 ecosystems, or blockchain foundations.\nFamiliarity with OpenZeppelin's product suite (Contracts, Open-Source Tools, Audits, AI Auditor).\nProject management certification (PMP, Scrum Master, or equivalent).\nBackground in solutions consulting, technical pre-sales, or professional services delivery.\nExperience in a high-growth startup building processes from scratch.\nPMO or people management experience.\nLogistics:\nOur interview process takes place on Zoom and tends to consist of the following stages:\nRecruiter Call (30 minutes)\nHiring Manager Call (30 minutes)\nTeam Interview (30 minutes)\nPaid work test (up to 20 hours of paid work)\nReference checks\nBenefits\nMeet your teammates at company gatherings around the world \nEnjoy the flexibility of fully remote work \nTake the time you need with flexible time off \nGrow your family with 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus \nBuild your ideal home office with up to $500 in equipment support \nStay covered with medical insurance \nKeep growing with learning and development opportunities \nGet a monthly stipend for your preferred co-working space \nAt OpenZeppelin, we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us!\nUse of AI as part of the recruiting process\nAs part of OpenZeppelin’s recruitment process, we may use automated tools, including artificial intelligence, to assist in reviewing applications and assessing candidate qualifications. These tools are used to support our People team by identifying relevant skills and experience, and are not used to make decisions solely by automated means. All hiring decisions involve human review. Any personal data provided as part of your application will be processed in accordance with OpenZeppelin’s Data Privacy Notice.\nIf you have questions about this recruitment process or would like to request human review of your application, please contact us at .","description_format":"text","description_chars":8853,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible time off","Health insurance","Home office"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Contracts & Security","Cryptocurrencies","Blockchain Infrastructure"],"lifecycle":[{"event":"open","at":"2026-09-11T22:01:50Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.59,"p_room":0.45,"age_days":50,"expected_fill_days":29,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/openzeppelin-program-manager-customer-success","json_url":"https://alion.io/job/openzeppelin-program-manager-customer-success.json","meta":{"generated_at":"2026-11-01T09:38:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14951,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47514},"rest":"https://alion.io/mcp/rest/get_company?id=47514"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenzeppelin-program-manager-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenzeppelin-program-manager-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenzeppelin-program-manager-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openzeppelin-program-manager-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenzeppelin-program-manager-customer-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":772933}},{"tool":"search_jobs","arguments":{"company":"openzeppelin.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":772933},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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