{"id":4008725,"url":"https://alion.io/job/operationsarmy-customer-service-representative-argentina-remote","title":"Customer Service Representative | Argentina | Remote","company":{"id":5688,"name":"OperationsArmy","domain":"operationsarmy.com","url":"https://alion.io/company/operationsarmy","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Jira","optional":false},{"name":"Linear","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-09T11:07:36Z","employer_posted_date":null,"last_verified_at":"2026-11-09T11:07:36Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Customer Service Representative (Self-Serve SaaS)Apply here: Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch. You'll be the go-to resource for troubleshooting, guiding users, and enhancing the customer experience all while collaborating closely with a fast-moving internal team.\nRole OverviewAs a key member of our remote support team, you'll provide world-class assistance to self-serve users, ensuring their onboarding is seamless and their questions are resolved quickly and effectively. You'll work across multiple communication channels and support systems, helping shape our support function at a critical stage of growth.\nCustomer Interaction & Issue Resolution\nRespond promptly to customer inquiries across Slack, support email, and ticketing systems (e.g., Pylon), while meeting SLA targets\n\nCollaborate with AI-powered bots, escalating complex or sensitive issues for human resolution as needed\n\nCommunicate clearly, empathetically, and professionally with users from diverse backgrounds\n\nKnowledge Sharing & Onboarding\nAssist new users with onboarding, answering first-time questions and guiding them through setup\n\nIdentify knowledge gaps and contribute to internal documentation and help articles\n\nCoordinate with the core team during initial onboarding phases\n\nWhat We're Looking For\nPrevious experience in a customer support role at a software company (startup or fast-growth SaaS strongly preferred)\n\nExceptional written communication skills in English\n\nFamiliarity with tools like Slack, Intercom, Linear, Jira, Pylon, or similar support and automation systems\n\nAbility to thrive in a remote setting with minimal oversight, embracing ambiguity and startup-paced work\n\nApply here: Originally posted on Himalayas","description_format":"text","description_chars":1853,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payroll Services"],"lifecycle":[{"event":"open","at":"2026-11-10T08:28:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["seen:1","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/operationsarmy-customer-service-representative-argentina-remote","json_url":"https://alion.io/job/operationsarmy-customer-service-representative-argentina-remote.json","meta":{"generated_at":"2026-11-11T22:59:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45651,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5688},"rest":"https://alion.io/mcp/rest/get_company?id=5688"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foperationsarmy-customer-service-representative-argentina-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foperationsarmy-customer-service-representative-argentina-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foperationsarmy-customer-service-representative-argentina-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/operationsarmy-customer-service-representative-argentina-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foperationsarmy-customer-service-representative-argentina-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4008725}},{"tool":"search_jobs","arguments":{"company":"operationsarmy.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4008725},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}