{"id":3974892,"url":"https://alion.io/job/operationsarmy-customer-service-representative-ph","title":"Customer Service Representative (PH)","company":{"id":5688,"name":"OperationsArmy","domain":"operationsarmy.com","url":"https://alion.io/company/operationsarmy","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Jira","optional":false},{"name":"Linear","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-09T13:48:25Z","employer_posted_date":null,"last_verified_at":"2026-11-09T13:48:25Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Fully Remote Customer Service Representative (Self-Serve SaaS)(Weekend + Weekday Schedule)\nApply here: Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch. You'll be the go-to resource for troubleshooting, guiding users, and enhancing the customer experience all while collaborating closely with a fast-moving internal team.\nRole OverviewAs a key member of our remote support team, you'll provide world-class assistance to self-serve users, ensuring their onboarding is seamless and their questions are resolved quickly and effectively. You'll work across multiple communication channels and support systems, helping shape our support function at a critical stage of growth.\nNote:This is a 100% remote, full-time role with a schedule that includes Saturdays, Sundays, and 3 weekdays. Candidates must be available to work on weekends.Note: This is a 100% remote, full-time role with a schedule that includes Saturdays, Sundays, and 3 weekdays. Candidates must be available to work on weekends.\nWhat You'll DoCustomer Interaction & Issue Resolution\nRespond promptly to customer inquiries across Slack, support email, and ticketing systems (e.g., Pylon), while meeting SLA targets\n\nCollaborate with AI-powered bots, escalating complex or sensitive issues for human resolution as needed\n\nCommunicate clearly, empathetically, and professionally with users from diverse backgrounds\n\nKnowledge Sharing & Onboarding\nAssist new users with onboarding, answering first-time questions and guiding them through setup\n\nIdentify knowledge gaps and contribute to internal documentation and help articles\n\nCoordinate with the core team during initial onboarding phases before transitioning to night shift coverage\n\nWhat We're Looking ForMust-Have Experience\nPrevious experience in a customer support role at a software company (startup or fast-growth SaaS strongly preferred)\n\nExceptional written communication skills in English\n\nFamiliarity with tools like Slack, Intercom, Linear, Jira, Pylon, or similar support and automation systems\n\nAbility to thrive in a remote setting with minimal oversight, embracing ambiguity and startup-paced work\n\nTools You'll Use\nSlack\n\nPylon\n\nJira\n\nLinear\n\nApply here: Originally posted on Himalayas","description_format":"text","description_chars":2337,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payroll Services"],"lifecycle":[{"event":"open","at":"2026-11-09T17:28:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-11-09T20:39:20Z"},"pay":null,"html_url":"https://alion.io/job/operationsarmy-customer-service-representative-ph","json_url":"https://alion.io/job/operationsarmy-customer-service-representative-ph.json","meta":{"generated_at":"2026-11-09T20:39:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8015,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5688},"rest":"https://alion.io/mcp/rest/get_company?id=5688"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foperationsarmy-customer-service-representative-ph"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foperationsarmy-customer-service-representative-ph"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foperationsarmy-customer-service-representative-ph"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/operationsarmy-customer-service-representative-ph\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foperationsarmy-customer-service-representative-ph"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3974892}},{"tool":"search_jobs","arguments":{"company":"operationsarmy.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3974892},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}