{"id":2975726,"url":"https://alion.io/job/opex-corporation-technical-support","title":"Technical Support","company":{"id":176792,"name":"OPEX Corporation","domain":"opex.com","url":"https://alion.io/company/opex-corporation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Moorestown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":110000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-21T00:39:38Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T22:35:57Z","board_verified":false,"closed_at":"2026-10-22T22:35:57Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Technical Support\nOPEX Corporation is currently looking for a full-time Technical Support Representative (Warehouse Automation) to work at the Moorestown, NJ office. The worker must be able to commit to a full-time schedule. The overall goal of the position is to provide phone support for OPEX Field Service Technicians, Self Service Technicians, and OPEX certified Dealers as they work through issues in customer sites. If you are a communicative, diligent, punctual and detail-oriented individual then OPEX may be the right place for you to pursue your career.\nEssential Responsibilities\nProvide direction on troubleshooting\nSupply any additional resources needed by field personnel including, but not limited to schematics and other documentation, software, and part info\nMaintain accurate records in call tracking system\nUse all available resources to make sure field techs are able to support their customers to the fullest\nCreate and maintain knowledgebase of problems and solutions on specific equipment\nConsult with Engineering group to work through complex problems\nTest software and other machine upgrades prior to field release\nWork with Documentation group to create service bulletins, instructions and service manual updates\nWorker will be responsible for effectively communicating with other tech support representatives, our training group, support engineers and our production group.\nAssist our sales and marketing teams with customer demos.\nUp to 25% travel is required.\nMandatory on-call rotation is required.\nTechnical Support Representative Qualifications\nEfficient Communicator\nAbility to work independently and within a team\nAdvanced troubleshooting skills\nAbility to use troubleshooting tools such as DVM (Digital Volt Meter) etc.\nAbility to read and understand schematics\nAbility to communicate technical information to both highly technical and non-technical audiences\nAbility to remain composed in high pressure situations.\nAbility to prioritize and work on multiple tasks\nAbility to work with and understand Mechanical, Electrical and PC components\nTechnical Support Representative Physical/Work Environments\nWorker will be working in an office environment\nWill be exposed to computer screen for extended periods of time\nSitting for an extended period of 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