{"id":1299826,"url":"https://alion.io/job/opn-customer-support-specialist-6-month-contract","title":"Customer Support Specialist | 6-month contract","company":{"id":49561,"name":"Opn","domain":"omise.co","url":"https://alion.io/company/opn","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":81,"open_postings":17,"ghost_share":0.235,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":126,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-11-06T05:33:01Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":66},"description":"At Omise, we believe the digitalization of the economy has opened up the world and offers endless opportunities to grow and make meaningful connections with one another.\nOmise connects people, businesses and society in innovative ways to provide fair and open access to a growing economic ecosystem under its vision of enabling access to the digital economy for everyone. We are on a mission to make digital finance seamless and borderless for people and businesses. Our solutions are used by thousands of companies worldwide.\nWe are obsessed with solving financial coordination problems and developing new business models and technology that enable businesses to grow. We focus on addressing financial complexities and chokepoints by offering seamless and borderless solutions for our customers because we want them to focus on their core business and value proposition.\nAs a value-driven organization, we are dedicated to selecting and retaining the sharpest minds across all functions. Help us make digital finance seamless and borderless for people and businesses.\nRole OverviewAs a Customer Support Specialist, you will provide direct customer and merchant support across voice and non-voice channels, including telephone, email, and Facebook Messenger. You will focus on resolving inquiries efficiently, assisting businesses with payment acceptance services, and ensuring a seamless, high-quality support experience.\nWhy We Need You\nAt our core, we are dedicated to simplifying the digital payment experience and removing financial complexities for our merchants and their users. Providing outstanding service across every touchpoint is essential to making digital finance seamless and reliable.\nWe need you to serve as a key pillar of our support operations. In this role, you will interact directly with our users across phone, email, and Facebook Messenger to resolve inquiries, troubleshoot technical issues, and guide merchants through their payment acceptance journey. By handling inquiries efficiently, maintaining high SLA standards, and collaborating with our operations and technical teams, you will ensure our customers achieve their business goals while building trust in our platform\nWhat You Will Be Doing\nMultichannel Support:Deliver timely and effective assistance by managing incoming/outgoing telephone calls, answering email support inquiries, and handling customer messages via Facebook Messenger.\nTicket Management & Analysis:Clarify customer needs, categorize and prioritize incoming tickets, and maintain accurate records with essential details required for tracking and problem analysis.\nCross-Functional Escalation:Coordinate with Technical Service, Product, and Operations teams to investigate root causes, resolve complex technical issues, and assist with merchant onboarding processes.\nSLA & Quality Adherence:Ensure all incoming requests and resolutions strictly meet established Service Level Agreements (SLAs) across phone, email, and social messaging channels.\nCustomer Voice & Testing:Participate in Early Access Programs, User Acceptance Testing (UAT), and release reviews to represent the customer experience and identify potential issues early.\nKnowledge & Process Improvement:Summarize ticket learnings to build internal knowledge base resources, assist with status reporting, and contribute practical ideas for continuous service improvement.\nYou\nCustomer-first mindsetwith a strong commitment to delivering an excellent payment experience\nFluent in Thai and English, both written and spoken\nStrong ability to translate technical or financial concepts into simple, easy-to-understand languagefor non-technical audiences\nA team playerwho can collaborate effectively across different teams and functions\nSelf-motivated and proactive, with the ability to develop knowledge and skills through independent learning\nWilling to go above and beyondto help customers and stakeholders succeed and make Omise’s payment solutions an essential part of their business\nPractical experience in payment services, online services, or e-commerceis an advantage\nWilling to work rotational shifts, including day/night shifts and weekends\nWhat we believe\nWe cultivate teamwork and a trust-based working culture\nWe celebrate diversity and continuous improvement\nGiving our employees the opportunities and create their own success\nAbout Omise\nFounded in 2013, currently 180 people\nOperational headquarters in Bangkok, with offices in Japan, Singapore, and Indonesia\nRaised over $45M of funding, from institutional investors including 31 Ventures, Golden Gate Ventures, Global Brain, Ascend Venture Group, East Ventures, Krungsri Finnovate, and more\nWon Digital Startup of the Year at Digital Thailand Big Bang 2017\nWon 3 rewards from International Business Magazine Award 2020Most Innovative Electronic Payment Platform for Singapore\nMost Innovative Seamless Transactions Provider for Singapore\nBest Payment Solutions Provider in Singapore\n\nLife at Omise\nIf achieving the goal is captivating and you would like to see how you can pursue your goal as a part of the company's goal, then Omise could be the place for your next step.\nAt Omise, we empower people to embrace project-ownership and take initiative. Our fellow Omisians are encouraged to discuss and share their ideas, and are equipped with a thinking process and given the freedom to explore all areas of their work, in order to achieve the expected results.\nWe love to see Omisians naturally act as the owner of the outcome and confidently provide solutions to each question with the strong collaboration of teamwork.\nPeople at Omise are from different backgrounds but all work to help create an inclusive environment. As a company, we embrace diversity and work effectively together through open discussions, learning mindset, professionalism, and respect. “Growing with us” means to celebrate the challenges and always look for opportunities to learn, develop your skills, and achieve a step forward each day. If this is the work environment you are looking for, then get in touch with us!","description_format":"text","description_chars":6071,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Thai","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-26T11:09:53Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.826,"p_room":0.72,"age_days":66,"expected_fill_days":126,"reasons":["conf:6","win:mid","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/opn-customer-support-specialist-6-month-contract","json_url":"https://alion.io/job/opn-customer-support-specialist-6-month-contract.json","meta":{"generated_at":"2026-11-06T05:42:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10046,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49561},"rest":"https://alion.io/mcp/rest/get_company?id=49561"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopn-customer-support-specialist-6-month-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopn-customer-support-specialist-6-month-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopn-customer-support-specialist-6-month-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opn-customer-support-specialist-6-month-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopn-customer-support-specialist-6-month-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1299826}},{"tool":"search_jobs","arguments":{"company":"omise.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1299826},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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