Senior Product Manager (R14206)

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

WORKING AT OPORTUN

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

POSITION OVERVIEW

Oportun is seeking a talented, customer-focused, and analytical Senior Product Manager to join the Servicing & Payments team.

You will help create a trusted post-disbursement experience that strengthens members’ confidence in Oportun, supports their financial health, and encourages continued engagement and repeat member behavior. You are responsible for making repayment easy, intelligent, successful, and accurately reflected for lending members

In this role, you will define product strategy, set measurable objectives and key results, create outcome-oriented roadmaps, and partner with engineering, design, data, operations, risk, compliance, and other teams to deliver reliable, scalable solutions. If you thrive in a fast-paced environment and are passionate about building products that make repayment simpler and help members build a stronger relationship with Oportun, join us.

WHAT YOU’LL DO

• Define and execute product strategy and roadmaps that improve repayment outcomes, member trust, and repeat engagement.
• Own initiatives end to end-from discovery and requirements through delivery, measurement, and iteration.
• Create simple, transparent, and reliable servicing and payment experiences across self-service and assisted channels.
• Use member insights, data, and experimentation to improve payer rate, payment success, DQ prevention, and lending-member NPS.
• Lead cross-functional delivery with engineering, design, data, operations, risk, compliance, legal, and finance.
• Communicate product strategy, trade-offs, progress, and measurable business impact to senior stakeholders.

WHO YOU ARE / WHAT YOU BRING

• Strong track record: 5+ years of product management experience in high-growth environments.
• Experience working with business executives from many disciplines (compliance, risk, operations, fraud, technology, business intelligence, finance, training, legal, cybersecurity, etc.) to understand the need, define features, and prioritize and manage scope to operate in an iterative agile delivery framework.
• Customer-centric: You are passionate about improving the financial health of Oportun’s members.
• Analytical problem solver: You have experience working and delivering on complex problems.  You excel in making data-informed decisions (testing and experimentation, defining metrics, data analysis).
• Collaborative: You have a track record of shipping and iterating on impactful products that required partnering with and building consensus across a wide group of cross-functional partners.
• Excellent communicator: You are a clear and concise communicator, and you have superb documentation skills.
• Execution: You’re scrappy, solution-oriented, and able to help the team push through obstacles and blockers to deliver value for our members.
• Bonus Points: You have experience launching products within complex legal and regulatory frameworks such as Finance, experience with SQL, and experience working with a multi-national workforce.

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

California applicants can find a copy of Oportun's CCPA Notice here:  https://oportun.com/privacy/california-privacy-notice/.

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).