{"id":2795540,"url":"https://alion.io/job/opower-director-data-center-operations","title":"Director, Data Center Operations","company":{"id":1813620,"name":"Opower","domain":"opower.com","url":"https://alion.io/company/opower","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":125000,"max_usd":229000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":61},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-07T14:06:11Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-18T08:04:54Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Oracle Cloud Infrastructure (OCI) is seeking a Director, Data Center Operations to provide strategic and operational leadership for the Data Center Service Operations team within EMEA and JAPAC. This leader will shape the operating strategy, performance standards, and continuous-improvement agenda required to support OCI’s growth.\nThe Director, Data Center Operations is the regional leader and a key partner to Data Center Operations executive leadership, Data Center Engineering, Incident Management, project teams, and other OCI organizations. The role leads complex technical escalations related to Data Center Infrastructure, process, hardware break-fix,and lifecycle-management activities across multiple data centers, working closely with regional peers and Data Center leaders in other regions to drive consistent global outcomes.\n What You’ll Do\nLead the operations of one or more service operations organizations who support data center sites and technical teams within a region, setting clear priorities, goals, and performance expectations.\nDefine the strategic direction for operational performance monitoring and determining and recommending improvements, including process, workflows and other continuous improvement activities.\nEstablish and execute a continuous-improvement strategy that delivers measurable progress against operational KPIs, reliability goals, efficiency targets, and customer commitments.\nOversee support for complex technical escalations across multiple data centers; establish effective triage, monitoring, scheduling, and automation practices.\nSet and enforce standards for incident, crisis, problem, and root-cause management, aligned with business-continuity requirements.\nEnsure issues, processes, and solutions are documented, standardized, and maintained in a comprehensive knowledge base that supports consistent global operations.\nEstablish, maintain, and ensure adherence to global operational processes, policies, security controls, and standards to promote safe, consistent, and efficient operations across data center regions.\nEnsure that software and tooling requirements for global Data Center Operations are captured, collated and prioritized for internal and external development teams to ensure that Data Center Operations tooling supports the mission of the team.\nPartner directly with internal customers, stakeholders, and service partners to improve service quality, operational efficiency, and the effectiveness of the Data Center Service Operations function.\nServe as the primary liaison with senior project teams and Data Center leadership to align resources, timelines, long-term capacity needs, and standards, and provide operational oversight for initiatives affecting Data Center Operations to ensure they meet agreed requirements and outcomes.\nBuild and develop an colaborative, high-performing organization through coaching, talent development, succession planning, and accountable performance management.\nCommunicate operational health, risks, major initiatives, and decisions clearly to senior and executive stakeholders.\nWhat You’ll Bring\nSignificant experience in data center operations, critical-facilities operations, cloud infrastructure, technical support, engineering, or a related enterprise-technology environment.\nExperience supporting large enterprise customers, or internal customers operating at enterprise scale, in a data center, cloud operations, technical support, or engineering environment.\nDemonstrated success leading multiple technical teams and/or managers in a complex, high-availability operational environment.\nStrong knowledge of data center infrastructure, including power, cooling, containment, airflow, structured cabling, connectivity, capacity planning, and lifecycle management.\nDemonstrated ability to prioritize a varied, high-volume workload and lead teams effectively in a high-pressure operational environment.\nStrong knowledge of cloud-computing concepts and OCI services, or the ability to rapidly develop OCI domain expertise.\nExperience leading complex incident response, problem management, root-cause analysis, change management, and continual-improvement programs.\nProven ability to define strategy, translate it into executable plans, and lead cross-functional initiatives across multiple organizations.\nStrong operational judgment and the ability to make sound decisions in ambiguous, high-pressure situations.\nExceptional written and verbal communication skills, including the ability to influence senior leaders and communicate technical concepts in business terms.\nA track record of developing leaders, building diverse teams, and creating a culture of ownership, learning, and operational excellence.\nPreferred Qualifications\nExperience in hyperscale cloud, large enterprise data center, or other mission-critical infrastructure environments.\nStrong knowledge of cloud-computing concepts and global data center operations; familiarity with OCI services is highly desirable.\nExperience with automation, operational analytics, and performance-monitoring tools.\nLean, Six Sigma, ITIL, or comparable continuous-improvement and service-management experience.\nExperience managing regional operating budgets, vendors, inventory, logistics, or significant capital and infrastructure investments.","description_format":"text","description_chars":5309,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","Customer & Retention Analytics"],"lifecycle":[{"event":"open","at":"2026-10-17T22:45:54Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.809,"p_room":0.75,"age_days":10,"expected_fill_days":13,"reasons":["conf:0","win:late","comp:brand"],"computed_at":"2026-10-18T08:45:06Z"},"pay":null,"html_url":"https://alion.io/job/opower-director-data-center-operations","json_url":"https://alion.io/job/opower-director-data-center-operations.json","meta":{"generated_at":"2026-10-18T08:45:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13017,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1813620},"rest":"https://alion.io/mcp/rest/get_company?id=1813620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopower-director-data-center-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopower-director-data-center-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopower-director-data-center-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opower-director-data-center-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopower-director-data-center-operations"}]}