{"id":2973157,"url":"https://alion.io/job/opower-lead-data-center-support-services-technician-16","title":"Lead Data Center Support Services Technician","company":{"id":1813620,"name":"Opower","domain":"opower.com","url":"https://alion.io/company/opower","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":93,"ghost_share":0,"stale_share":0.871,"repost_share":0.022,"time_to_fill_p50_days":18,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1368},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T06:43:08Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-28T17:10:37Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization. Key Responsibilities\nDatacenter Services Operations-Break/Fix and Hardware Maintenance:\nOversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads\nCoaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives\nDatacenter Services Operations-Network Configuration, Installation, and Augmentation:\nLeads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity\nDefines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems\nTechnical Support and Trouble Shooting:\nOwns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs\nShapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed\nSafety and Compliance-Safety, Security, Compliance, and Documentation:\nGoverns adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls\nEnsures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations\nContinuous Improvement:\nLeads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet\nPartners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity\nCollaboration, Vendor Relations, and Leadership:\nMentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching\nInfluences staffing and readiness plans for on-call and peak events; models inclusive practices and cross-team collaboration\nCore Responsibilities\nPlanning & Execution - Drives completion of complex and/or ambiguouswork areas in accordance with broad project requirements. Provides leadership to team members on shifting priorities and resources according to team needs.\nCollaboration & Partnership - Collaborates across Lines of Business to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding ofbusiness, stakeholder, and/or customer needs to build partnerships within and outside of team.\nProblem Solving - Proactively develops and shares procedures to identify and resolve complex issues, serving as the final non-managerial escalation point for the team.Collects and reviews data and/or information to troubleshoot the most complex errors.\nContinuous Learning - Models continuous learning by actively seeking to expand knowledge and learning new skills and/or tools, and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to refine improve skills.\nContinuous Improvement - Recommends, implements, and shares strategies to improve the efficiency and effectiveness of complex processes, protocols, and workflows for own and other teams.","description_format":"text","description_chars":4186,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Energy & Utilities","Energy Efficiency","Customer & Retention Analytics"],"lifecycle":[{"event":"open","at":"2026-10-21T03:24:34Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.469,"p_room":0.35,"age_days":39,"expected_fill_days":18,"reasons":["conf:5","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/opower-lead-data-center-support-services-technician-16","json_url":"https://alion.io/job/opower-lead-data-center-support-services-technician-16.json","meta":{"generated_at":"2026-10-28T17:27:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23764,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1813620},"rest":"https://alion.io/mcp/rest/get_company?id=1813620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopower-lead-data-center-support-services-technician-16"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopower-lead-data-center-support-services-technician-16"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopower-lead-data-center-support-services-technician-16"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opower-lead-data-center-support-services-technician-16\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopower-lead-data-center-support-services-technician-16"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2973157}},{"tool":"search_jobs","arguments":{"company":"opower.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2973157},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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