{"id":2802165,"url":"https://alion.io/job/opower-product-support-manager","title":"Product Support Manager","company":{"id":1813620,"name":"Opower","domain":"opower.com","url":"https://alion.io/company/opower","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-14T16:53:00Z","employer_posted_date":"2026-05-14","last_verified_at":"2026-10-18T08:04:54Z","board_verified":true,"closed_at":null,"days_open":156,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":156},"description":"We’re looking for a Product Support Manager to join our Health Support organization at Oracle.\nThe Product Support Manager play a crucial role in ensuring that technology products are not only delivered but also maintained and improved throughout their lifecycle.\nIn this role, you’ll work closely with our customers, providing post-sales support and helping resolve both non-technical and product-related issues. You’ll also act as a key point of contact, making sure customer needs are understood and addressed, while collaborating with internal teams on more complex situations.\nAs a manager, you’ll lead a team responsible for service request investigations, incident resolution, and application maintenance. The role is focused on building a strong, well-organised team that delivers consistent, high-quality support.\nWhat you’ll be doing:\nManaging and supporting a team handling customer service requests and incidents\n\nEnsuring all support work is properly tracked and prioritised\n\nEnsuring that issues are addressed quickly, minimising downtime and improving the user experience.\n\nMaintaining quality standards and meeting SLAs\n\nActing as an escalation point for complex issues\n\nReviewing team performance and guiding them towards clear objectives\n\nTaking part in an on-call rotation when needed\n\nImplement strategies and processes to anticipate risks and manage them proactively to avoid service disruptions\n\nAdditional details:\nBased in our Bucharest office (5 days/week)\n\nSome travel required (up to 20%)\n\n Career Level - M2","description_format":"text","description_chars":1535,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Energy & Utilities","Energy Efficiency","Customer & Retention Analytics"],"lifecycle":[{"event":"open","at":"2026-10-18T03:23:13Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.09,"p_room":0.28,"age_days":156,"expected_fill_days":13,"reasons":["conf:0","win:tail","crowd:brand"],"computed_at":"2026-10-18T08:39:24Z"},"pay":null,"html_url":"https://alion.io/job/opower-product-support-manager","json_url":"https://alion.io/job/opower-product-support-manager.json","meta":{"generated_at":"2026-10-18T08:39:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12872,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1813620},"rest":"https://alion.io/mcp/rest/get_company?id=1813620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopower-product-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopower-product-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopower-product-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opower-product-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopower-product-support-manager"}]}