{"id":3172882,"url":"https://alion.io/job/opower-senior-data-center-support-services-technician-16","title":"Senior Data Center Support Services Technician","company":{"id":1813620,"name":"Opower","domain":"opower.com","url":"https://alion.io/company/opower","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":92,"ghost_share":0,"stale_share":0.87,"repost_share":0.022,"time_to_fill_p50_days":18,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North Ryde, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T10:48:06Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-30T20:36:57Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Are you an experienced Data Centre Technician with expertise across rack and stack, deployment, maintenance, troubleshooting, and decommissioning? Do you thrive in fast-paced, mission-critical environments, enjoy solving complex technical challenges, and work effectively with diverse stakeholders? If so, we'd love to hear from you.\nAs an Oracle Data Centre Technician, you'll play a key role in supporting, maintaining, and continuously improving our world-class data centre infrastructure. Acting as a technical liaison between engineering teams, vendors, stakeholders, and the data centre environment, you'll help ensure the reliability, availability, safety, and performance of critical infrastructure and cloud services.\nYou'll be responsible for installing, configuring, testing, troubleshooting, maintaining, upgrading, and decommissioning data centre hardware and supporting infrastructure. You'll respond to incidents, perform preventative maintenance, maintain accurate asset and spare-parts inventory, and follow established operational procedures and safety standards.\nSuccess in this role requires strong hands-on technical capability combined with communication, stakeholder management, planning, accountability, resilience, adaptability, customer focus, and collaboration. You'll be expected to take initiative, manage competing priorities, communicate risks early, and contribute positively to a respectful, inclusive, and high-performing team culture.\n Key Responsibilities\nCompletes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.\n\nCollaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.\n\nDevelops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors.\n\nEmbraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills.\n\nRecommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.\n\nIdentifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.\nGuides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.\nGuides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.\nValidates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.\nMonitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.\nOversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data centre and/or customer site environments.\nUpholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.\nEnsures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.\nTrains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Centre Change Control processes.\nIdentifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.\nAnalyses issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.\nLeads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.\nActs as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.\nEnsures contractors and vendors deliver quality services and that all SLAs are being met.\nContributes to quality assurance through process creation and training of less experienced peers.\nMaintain professionalism, resilience, and sound judgement when working under pressure or responding to changing operational priorities.\n\nContribute to a psychologically safe, respectful, ethical, and inclusive workplace through constructive communication and behaviour consistent with organisational values and policies.\n\nRemain open to feedback, resolve disagreements constructively, and demonstrate a commitment to continuous learning and development.\n\nAdopt new technologies, processes, tools, and ways of working that improve team and operational performance.\n\nDeliver timely, accurate, customer-focused, and high-quality technical support within a mission-critical data centre environment.\n\nParticipate in a rotating 24x7 shift roster, including on-call responsibilities.\n\nTechnical Knowledge and Experience\nThe successful candidate will bring:\nPrevious hands-on experience working in a Data Centre or comparable mission-critical infrastructure environment.\nPractical experience across the hardware lifecycle, including rack and stack, deployment, configuration, testing, maintenance, upgrades, break/fix activities, component replacement, and decommissioning.\nStrong technical troubleshooting and analytical skills, with the ability to systematically identify root causes and determine appropriate corrective actions.\nExperience following documented operational procedures while exercising sound judgement when situations require investigation or escalation.\nStrong attention to detail, particularly when performing physical infrastructure changes, maintaining records, handling assets, and working on production systems.\nKnowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling).\nProfessional Capabilities\nCommunication and Stakeholder Management\nStrong interpersonal and communication skills with the ability to build collaborative relationships across technical and non-technical teams. Able to influence stakeholders, communicate priorities, risks, dependencies, and technical issues proactively, and balance customer, commercial, operational, and organisational needs.\nRespectful and Inclusive Behaviour\nA demonstrated commitment to fostering a psychologically safe, respectful, ethical, and inclusive workplace. Maintains professional behaviour, communicates constructively, makes responsible decisions, and works consistently with organisational values, policies, and expected standards of conduct.\nResilience, Adaptability and Customer Focus\nAble to operate effectively in a dynamic, mission-critical environment, navigate ambiguity, embrace change, and remain resilient under pressure. Demonstrates emotional intelligence and maintains a strong customer focus while delivering required technical and business outcomes.\nPlanning and Delivery\nStrong planning, organisation, prioritisation, and time-management skills. Able to manage competing priorities and high work demands, monitor progress, adjust plans as circumstances change, and consistently deliver safe, accurate, and high-quality outcomes.\nInitiative and Accountability\nDemonstrates a proactive, self-service mindset with strong initiative, ownership, accountability, and resourcefulness. Independently investigates and solves problems using available tools, documentation, systems, and resources while understanding when escalation or additional support is appropriate.\nRecognises personal capacity, workload constraints, and technical complexity and proactively seeks support before quality, safety, wellbeing, customer outcomes, or delivery are adversely affected.\nCollaboration in a Matrix Environment\nExperience working effectively within a global matrix organisation, collaborating across multiple functions, regions, teams, and reporting structures. Able to build alignment and influence outcomes through credibility, communication, and collaboration rather than direct authority.\nContinuous Learning and Improvement\nDemonstrates openness to feedback, coaching, continuous learning, and constructive conflict resolution. Willingly adopts new processes, tools, technologies, and ways of working and actively contributes ideas that improve operational effectiveness and support a high-performing team culture.\nPhysical Requirements\nAbility to safely lift, carry, position, and move IT equipment weighing 15 kg or more.\n\nComfortable working within data centre environments, including standing for extended periods, bending, reaching, and working in confined or restricted spaces.\n\nAble to safely and efficiently perform rack and stack, hardware installation, cabling, component replacement, and equipment decommissioning activities.\n\nCommitment to following relevant workplace health, safety, and operational procedures.\n\nValid driver’s license and access to a car.\n\nSecurity Requirements\nApplicants must be Australian citizens and either:\nHold a current NV1 Security Clearance, or\nBe eligible and willing to obtain NV1 clearance through the Australian Government security vetting process.\nWhy ORACLE?\nJoin a global technology leader operating some of the world's most advanced cloud infrastructure. You'll have the opportunity to work with cutting-edge technologies, solve challenging infrastructure problems, collaborate with talented professionals across a global organisation, and contribute directly to the reliability, availability, and performance of critical cloud services used by customers around the world.\nYou'll join an environment that values technical excellence, customer focus, accountability, collaboration, inclusion, continuous learning, safety, and continuous improvement.\nIf you're looking for your next challenge and want to develop your career in large-scale, mission-critical data centre and cloud infrastructure, we'd love to hear from you.\nApply today and become part of the team powering ORACLE Cloud Infrastructure.","description_format":"text","description_chars":11204,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Energy & Utilities","Energy Efficiency","Customer & Retention Analytics"],"lifecycle":[{"event":"open","at":"2026-10-23T19:01:28Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.528,"p_room":0.45,"age_days":30,"expected_fill_days":18,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/opower-senior-data-center-support-services-technician-16","json_url":"https://alion.io/job/opower-senior-data-center-support-services-technician-16.json","meta":{"generated_at":"2026-10-30T21:41:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12251,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1813620},"rest":"https://alion.io/mcp/rest/get_company?id=1813620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopower-senior-data-center-support-services-technician-16"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopower-senior-data-center-support-services-technician-16"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopower-senior-data-center-support-services-technician-16"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opower-senior-data-center-support-services-technician-16\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopower-senior-data-center-support-services-technician-16"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3172882}},{"tool":"search_jobs","arguments":{"company":"opower.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3172882},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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