{"id":2829537,"url":"https://alion.io/job/opower-senior-principal-program-manager-repair-services-operations","title":"Senior Principal Program Manager – Repair Services Operations","company":{"id":1813620,"name":"Opower","domain":"opower.com","url":"https://alion.io/company/opower","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":69,"ghost_share":0,"stale_share":0.986,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":114600,"max":234600,"currency":"USD","period":"year","gross":null,"usd_annual":234600},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-09-02T14:28:18Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-21T01:09:58Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Oracle Cloud Infrastructure (OCI) is seeking a Senior Technical Program Manager to lead operational improvement programs across our global Repair Services organization. In this role, you will drive initiatives that improve repair quality, reduce failure rates, enhance vendor performance, and strengthen operational processes that support Oracle's cloud infrastructure.\nYou will work across Engineering, Quality, Supply Chain, Logistics, Customer Support, and external service providers to identify issues, implement scalable solutions, and ensure efficient, high-quality repair operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex operational challenges, and can drive alignment across multiple teams.\n What You'll Do\nLead cross-functional programs that improve repair quality, turnaround times, and overall operational performance. \nIdentify recurring issues within repair operations and drive root cause analysis, corrective actions, and long-term solutions. \nPartner with Engineering, Quality, Supply Chain, Logistics, Customer Support, and external vendors to improve end-to-end repair processes. \nEstablish and manage operational metrics, dashboards, governance reviews, and reporting processes to measure performance and drive accountability. \nManage vendor performance, including service level agreements (SLAs), operational reviews, improvement plans, and issue resolution. \nLead critical operational escalations and coordinate rapid resolution across internal teams and external partners. \nDevelop and implement scalable processes, workflows, and reporting mechanisms that improve visibility and operational efficiency. \nDrive continuous improvement initiatives focused on reducing repair failures, improving service quality, and lowering operational costs. \nCommunicate program status, risks, key performance indicators, and recommendations to senior leadership. \nFoster a culture of accountability, urgency, and operational excellence across the organization. \nWhat We're Looking For\nStrong program management experience leading complex, cross-functional initiatives. \nProven ability to drive operational improvements and deliver measurable business results. \nExperience working with external vendors and service providers to improve performance and accountability. \nStrong analytical and problem-solving skills, including the ability to identify trends and resolve systemic issues. \nAbility to influence stakeholders across multiple organizations and drive alignment in a fast-paced environment. \nExcellent communication, presentation, and stakeholder management skills. \nExperience using data and metrics to drive decision-making and operational improvements. \nMinimum Qualifications\nBachelor's degree in Engineering, Operations, Business, Supply Chain, or a related field (or equivalent experience). \n8+ years of program management, technical program management, operations, or related experience. \nExperience leading complex cross-functional programs involving multiple stakeholders. \nExperience managing operational performance, escalations, and process improvement initiatives. \nStrong organizational, project management, and communication skills. \nPreferred Qualifications\nExperience in hardware repair, service operations, warranty operations, reverse logistics, manufacturing, or supply chain environments. \nFamiliarity with quality management systems, root cause analysis methodologies, Lean, Six Sigma, or other continuous improvement frameworks. \nExperience developing operational metrics, dashboards, and executive-level reporting. \nPMP, Lean Six Sigma, or related certification. \nExperience supporting large-scale cloud infrastructure, datacenter operations, or technology services environments.\nSuccess Metrics\nReduction in repair failure and repeat return rates \nImproved vendor SLA and quality performance \nFaster issue resolution and escalation turnaround \nImproved operational visibility and cross-functional execution \nIncreased customer satisfaction and reduced operational cost\n Disclaimer:Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.\nRange and benefit information provided in this posting are specific to the stated locations only\nUS: Hiring Range in USD from: $114,600 to $234,600 per annum. May be eligible for bonus, equity, and compensation deferral.\nOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.\nCandidates are typically placed into the range based on the preceding factors as well as internal peer equity.\nOracle US offers a comprehensive benefits package which includes the following:\n1. Medical, dental, and vision insurance, including expert medical opinion\n2. Short term disability and long term disability\n3. Life insurance and AD&D\n4. Supplemental life insurance (Employee/Spouse/Child)\n5. Health care and dependent care Flexible Spending Accounts\n6. Pre-tax commuter and parking benefits\n7. 401(k) Savings and Investment Plan with company match\n8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.\n9. 11 paid holidays\n10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.\n11. Paid parental leave\n12. Adoption assistance\n13. Employee Stock Purchase Plan\n14. Financial planning and group legal\n15. Voluntary benefits including auto, homeowner and pet insurance\nThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.\nCareer Level - IC5","description_format":"text","description_chars":6397,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":8,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Energy & Utilities","Energy Efficiency","Customer & Retention Analytics"],"lifecycle":[{"event":"open","at":"2026-10-19T02:01:53Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.302,"p_room":0.28,"age_days":47,"expected_fill_days":13,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":234600,"is_top_pay":true},"html_url":"https://alion.io/job/opower-senior-principal-program-manager-repair-services-operations","json_url":"https://alion.io/job/opower-senior-principal-program-manager-repair-services-operations.json","meta":{"generated_at":"2026-10-21T02:11:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3295,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1813620},"rest":"https://alion.io/mcp/rest/get_company?id=1813620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopower-senior-principal-program-manager-repair-services-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopower-senior-principal-program-manager-repair-services-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopower-senior-principal-program-manager-repair-services-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opower-senior-principal-program-manager-repair-services-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopower-senior-principal-program-manager-repair-services-operations"}]}