{"id":3495999,"url":"https://alion.io/job/opsec-security-associate-key-account-manager-us","title":"Associate Key Account Manager - US","company":{"id":1859717,"name":"OpSec Security","domain":"opsecsecurity.com","url":"https://alion.io/company/opsecsecurity","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"A","score":90,"open_postings":37,"ghost_share":0.081,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":105,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lancaster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1306},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T19:34:52Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T18:30:01Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"As part of our growth, we are looking for an Assistant Key Account Manager for Lancaster, PA where you will be part of a dynamic team!\nEssential Functions Performed by the Position\nSupports customer enquiries and service requests, resolving routine matters and escalating more complex requirements to Customer Care leadership or Key Account Managers as appropriate.\nSupports the end to end order process, including order entry and maintenance, quotations, proforma invoices, shipping documentation, invoicing support, and communication of order status and shipping dates.\nSupports customer setup and ongoing account maintenance, including master data, requested documentation and certifications, and customer facing digital platforms.\nSupports customer complaints, RMAs, product samples, and other service requirements, ensuring accurate documentation and timely coordination with the appropriate teams.\nMaintains customer service trackers, reports, and operational controls, supporting accurate data and visibility to service performance, KPIs, and customer requirements.\nWorks closely with Customer Care, Key Account Managers, Operations, Sales, and other internal teams to coordinate customer requirements, resolve issues, and support a consistent customer experience.\nLearns and follows established SOPs, work instructions, systems, and data quality standards while identifying recurring issues, process gaps, and opportunities for improvement.\nSupports team priorities, projects, and workload requirements as needed while continuing to develop knowledge of customers, products, systems, and the overall order and supply process.\nPosition Qualifications Education:\nHigh School Diploma\nBachelor's degree in business administration or relevant professional experience\nExperience:\n1 - 2 years' customer service experience, ideally in a manufacturing environment\nLanguage Proficiency:\nFluent in English both written and verbal\nAny other language skills are advantageous\nKnowledge, Skills, and Abilities\nBasic understanding of customer service principles with strong attention to detail and accuracy.\nProficiency in Microsoft Office applications and the ability to learn ERP, CRM, and other business systems.\nEffective written and verbal communication, organization, and time management skills.\nAbility to follow established processes, prioritize workload, and meet deadlines.\nAbility to work collaboratively across teams while seeking guidance and escalating issues when appropriate.\nDemonstrates curiosity, initiative, adaptability, and a desire to learn and develop.\nOpen to coaching, feedback, and increasing levels of responsibility.\nDemonstrates a positive, professional, customer focused approach and appropriate discretion when handling customer and business information.\nWorking Hours and Conditions\nLess than 10%. Travel to Customer or other locations may be required from time to time but will be infrequent\nWe value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.\nWe receive a high number of applications, so apologies if we are unable to provide specific feedback. 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