{"id":1615974,"url":"https://alion.io/job/opsec-security-customer-integration-specialist","title":"Customer Integration Specialist","company":{"id":1859717,"name":"OpSec Security","domain":"opsecsecurity.com","url":"https://alion.io/company/opsecsecurity","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":70,"open_postings":34,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":347},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Docker","optional":false},{"name":"ElasticSearch","optional":false},{"name":"Incident Management","optional":false},{"name":"MariaDB","optional":false},{"name":"RabbitMQ","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-24T14:00:20Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-05T03:02:40Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":9},"description":"As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&D, security design, engineering and data-driven insights. We are an integral part of Crane NXT, a $2 billion dollar business with over 5,000 associates\nPosition Summary & Objective\nThe Technical Support and Customer Integration Specialist is responsible for delivering expert technical support, customer onboarding, systems integration, stakeholder training, and ongoing application administration. The role supports the successful deployment and operation of customer solutions through effective stakeholder engagement, incident management, root cause analysis, testing, and change management activities.\nEssential Functions Performed by the Position\nProvide Level 2 technical support for the implementation, maintenance, troubleshooting, and optimisation of bespoke application systems.\nLead customer onboarding, configuration, integration, and stakeholder engagement activities, including government authorities, importers, manufacturers, customs organisations, supply chain partners, and third-party vendors.\nDeliver tailored technical training and guidance to:\nExternal stakeholders: customers, importers, suppliers, customs officials\nInternal teams: colleagues, Customer Care, project teams\n Third parties: system users, logistics partners, service providers\nTravel to customer sites as needed-sometimes at short notice-for deployment, integration, training, and issue resolution.\nAct as a point of contact during Hypercare phases and respond to incidents and service requests in line with agreed SLA targets.\nTroubleshoot issues across multiple channels (in-person, phone, messaging, email), aiming for first-time fixes and meeting SLA targets.\nAdminister and maintain application environments, ensuring stability, performance, and security.\nIdentify and communicate defects clearly to expedite resolution via 3rd line support.\nPerform root cause analysis for recurring issues and collaborate with support and development teams to implement corrective actions.\nDocument incidents, resolutions, and system changes; maintain accurate technical documentation and knowledgebase articles.\nSupport testing, validation, deployment, and change management activities throughout the change lifecycle.\nParticipate in the Major Incident Response Team and provide out-of-hours support as part of a rotation.\nDisclaimer\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.\nPosition Qualifications\nExperience:\n1-3 years of experience in a Technical or Training Support role.\nSignificant experience of creating and conducting technical systems training.\nExperience with ticketing systems (ServiceNow, Halo, or similar).\nExperience in a customer-facing role and a strong commitment to providing excellent customer service\nExperience working with SQL databases and query tools.\nExperience in identifying underlying issues and trends in technical systems through appropriate interaction with end users.\nLanguage Proficiency:\nFluent in English\nKnowledge, Skills, and Abilities\nExtensive experience in delivering technical systems training, including facilitation of sessions with multiple attendees.\nFamiliarity with Microsoft BizTalk or similar message broker applications.\nFamiliarity with MariaDB, ElasticSearch, RabbitMQ, and Docker.\nProven ability to troubleshoot software issues with high attention to detail and strong analytical skills.\nDemonstrated ability to identify underlying issues and trends in technical systems through effective user interaction.\nCapable of anticipating risks and devising real-time solutions.\nExceptional interpersonal and stakeholder management abilities.\nEffective communicator across all levels of business and cultures, with the ability to tailor messaging to diverse audiences.\nStrong conflict management, negotiation, and critical thinking skills.\nResponsible and accountable decision-maker with a structured approach to problem-solving\nKnowledge of French language is desirable\nWorking Hours and Conditions\nPrimarily office-based with some remote work environment.\nParticipation in shift patterns or on-call rotation may be required.\nPhysical Characteristics and Demands\nDesk-based role with extended use of computer systems.\nTravel Requirements\nOccasional travel to other Crane Authentication sites or customer sites\nWHAT’S IN IT FOR YOU?\nWork for a market leading, established product company.\nNice modern offices with great facilities.\nHealth Insurance.\n24 days holidays plus national holidays.\nLife Insurance.\nCrane Authentication is part of Crane NXT\nCrane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.\nWe value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.\nWe receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we’ll be in contac","description_format":"text","description_chars":6073,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Creative Agencies","Branding"],"lifecycle":[{"event":"open","at":"2026-10-01T20:33:19Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.573,"p_room":0.9,"age_days":9,"expected_fill_days":27,"reasons":["conf:1","stale_co","win:mid","comp:junior"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/opsec-security-customer-integration-specialist","json_url":"https://alion.io/job/opsec-security-customer-integration-specialist.json","meta":{"generated_at":"2026-10-05T03:31:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4783,"day_limit":5000,"remaining_today":217,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}