{"id":2515409,"url":"https://alion.io/job/opsec-security-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":1859717,"name":"OpSec Security","domain":"opsecsecurity.com","url":"https://alion.io/company/opsecsecurity","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"A","score":95,"open_postings":32,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":354,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Żejtun, Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":32000,"period":"year","method":null,"sample_n":13036},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T07:45:22Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T23:20:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position Summary & Objective:\nTo provide effective processing of all matters relating to customer support within the Customer Services department. Responsible for order administration, the prioritisation of orders and workloads and to be the key interface between the both Internal and External customers ensuring focus is made on OTD.\nEssential Functions Performed by the Position:\nProcess and acknowledge purchase orders received from customers, ensuring all orders and enquiries are dealt with in a timely and effective manner\nGet proficient on systems required to manage customer orders, integrating to other functions in the site structure.\nWork to delivery schedules and monitor the progress of orders to ensure delivery dates (OTD) are met.\nProcess Sales orders where required and communicate with all relevant Internal departments ensuring full awareness within the Company.\nEnsure invoices and credit notes are raised in accordance with authorisation procedures.\nProvide cover and assistance to other members of the customer service & logistics team as and when required.\nMust be able to work to a shift pattern and be flexible when requested.\nAttend all required meetings.\nProvide relevant Daily, Weekly and Monthly reports as required.\nAttend such production, contract review or team meetings as required to ensure full and open communication.\nTo facilitate, where applicable, such Divisional requirement for order processing which is intra-site.\nEnsures full participation in the performance development review (PDR) process and maintain an up-to-date record of all training and development activities/programs.\nTo understand the principles and comply with practices of the CBS (Crane Business System).\nAlways act and behave in a way compliant with all Crane Authentication company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics and codes of conduct, as it is through living our values that we strengthen the culture of our business and demonstrate our understanding of our Code of Business Principles.\nEssential Skills, Qualifications and Experience:\nBe computer literate, ideally possess ECDL qualification\nAble to deal with multiple deadlines through planning skills\nExperience in data driven decision making\nAbility to organise and work with large amounts of information\nAbility to learn new systems in order to manage customer orders\nProficiency in Microsoft Excel. Proficiency in other Microsoft Office products and scheduling software is an asset.\nIndependent worker who is able to work well with minimal supervision\nA Level standard of education\nPrevious experience of working in a fast moving and busy customer services environment preferred\nKnowledge and ability of handling customers and managing relations with an operational mindset\nFlexible in working approach\nWorks accurately.\nDisclaimer:\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.\nOur organisation values are:\nPeople Matter\nDo the Right Thing\nTrusted Partner\nInnovate for Growth\nAlways Improving\nLanguage Proficiency:\nFluent in English.\nWorking Hours and Conditions:\nOn-site.\nCrane Authentication is an Equal Employment Opportunity organization. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Crane Authentication is committed to providing reasonable accommodations to individuals with disabilities.","description_format":"text","description_chars":3783,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Creative Agencies","Branding"],"lifecycle":[{"event":"open","at":"2026-10-14T09:45:02Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":354,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/opsec-security-customer-service-coordinator","json_url":"https://alion.io/job/opsec-security-customer-service-coordinator.json","meta":{"generated_at":"2026-10-16T02:43:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4135,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1859717},"rest":"https://alion.io/mcp/rest/get_company?id=1859717"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopsec-security-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopsec-security-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopsec-security-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opsec-security-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopsec-security-customer-service-coordinator"}]}