{"id":903181,"url":"https://alion.io/job/optasia-technical-1st-level-support-engineer-fintech-2","title":"Technical 1st-Level Support Engineer, Fintech","company":{"id":9066,"name":"Optasia","domain":"optasia.com","url":"https://alion.io/company/optasia","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":92,"open_postings":8,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":["GR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-18T01:14:06Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":33},"description":"Optasia is a real-time financial intelligence company. We build precision intelligence that unlocks financial opportunity at scale, running millions of automated credit decisions every day across high-growth markets where formal credit data is limited. Our AI-powered platform turns permitted behavioural data and real-time signals into precise, responsible credit decisions. Embedded within the systems of telcos, banks, digital wallets and other partners, it helps them extend relevant financial services to more people while maintaining strong portfolio control and opens profitable new segments that were previously out of reach. This is how Optasia turns potential into financial progress, responsibly and at scale.\nAs a member of the Technical 1st-Level Support team in Optasia, you will ensure the highest level of system availability and performance. The Technical 1st-Level Support Engineer will be responsible for monitoring, supervising and maintaining the system and network elements and make decisions and adjustments in order to ensure optimal network performance and organizational productivity.\nWhat you will do\nDay to day monitoring of the system, network, application and service alerts and provide first level of support on rotating shifts (24/7)\nRespond to alerts by verifying, determining the cause and resolving or escalating as necessary\nRecord of all incidents and alerts into an incident log based on defined standards. Ensure all logs contain clear problem description, resolutions and all activities carried during resolution of the problem\nPerform health checks and quality checks procedures to the system in order to verify operational excellence\nServe as liaison between various support groups during system outages, and work with third party vendors or service providers to remediate outage issues\nDemonstrate ability for multitasking, team playing, analytical thinking, prioritizing\nDemonstrate hands-on experience of relational databases, application servers, web servers, VMware and Linux environments\nWork with case management tools and monitoring tools\nWhat you will bring\nAvailability to be on a rotating schedule (shifts)\n2 years' experience in Technical Support/Network Operations Center\nGood skills in Network Systems\nGood knowledge of Linux and RDBMS\nGood monitoring and analytical skills\nGood written and verbal communication skills\nPassion for learning new technologies and eagerness to collaborate with other creative minds\nPro-activeness, accountability and results orientation\nDiligence and attention to detail are also key skills along with ability to multi-task and prioritize work appropriately\nAbility to handle multiple clients, multiple team members and priorities with confidence\nFlexible, eager, ambitious, and adaptable to change\nExcellent judgment, organizational and problem-solving skills\nWhy Optasia?\nOptasia is a high-growth, AI-powered financial infrastructure platform serving over 432 million users in emerging markets across Africa and Asia. By harnessing the power of AI and real-time data we unlock financial opportunities for customers. We have been recognized as a top fintech by Forbes Middle East, culminating in a successful JSE listing in 2025.\nAt Optasia, our global team builds the tech, products and services which will change the game for the world's unbanked population. We empower our people by offering unique employee experiences and support individual careers by prioritizing well-being and embracing flexibility.\nBenefits include:\nWork from anywhere policy \nCompetitive remuneration package \nExtra day off on your birthday\nPerformance-based bonus scheme\nAll the tech gear you need to work smart","description_format":"text","description_chars":3676,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-09-14T12:31:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":33,"expected_fill_days":146,"reasons":["conf:3","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/optasia-technical-1st-level-support-engineer-fintech-2","json_url":"https://alion.io/job/optasia-technical-1st-level-support-engineer-fintech-2.json","meta":{"generated_at":"2026-10-18T02:30:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4049,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9066},"rest":"https://alion.io/mcp/rest/get_company?id=9066"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foptasia-technical-1st-level-support-engineer-fintech-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foptasia-technical-1st-level-support-engineer-fintech-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foptasia-technical-1st-level-support-engineer-fintech-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/optasia-technical-1st-level-support-engineer-fintech-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foptasia-technical-1st-level-support-engineer-fintech-2"}]}