{"id":4263587,"url":"https://alion.io/job/optim-g-it-field-support-engineer-intermediate","title":"IT Field Support Engineer - Intermediate","company":{"id":4497696,"name":"Optim-G","domain":null,"url":"https://alion.io/company/optim-g-pty-ltd-ta-optim-g","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15000,"max":18000,"currency":"ZAR","period":"month","gross":true,"usd_annual":12876},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-06T09:01:06Z","employer_posted_date":null,"last_verified_at":"2026-11-06T09:01:06Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Introduction\nLocation: Durban, KwaZulu-Natal\n\nEmployment Type: 12-Month Contract, with possibility of renewal\n\nDepartment: IT Support / Infrastructure\n\nWork Arrangement: On-site / Field-Based, with remote support as required\n\nJOB SUMMARY\n\nWe are seeking an experienced IT Field Support Engineer – Intermediate to provide technical support, troubleshooting and maintenance across end-user computing, hardware, software and network environments.\n\nThe successful candidate will be responsible for resolving technical incidents efficiently, supporting users both remotely and on-site, maintaining IT assets and assisting with infrastructure-related projects. The role requires a strong customer-service focus, sound technical troubleshooting ability and the confidence to work independently at client or business locations.\n\nDuties & Responsibilities\nEnd-User & Field Support\n\n Provide intermediate-level technical support to users both remotely and on-site.\n\n Diagnose and resolve hardware, software, operating system and connectivity-related issues.\n\n Install, configure and maintain desktops, laptops, printers, mobile devices and other IT equipment.\n\n Perform hardware replacements, upgrades, preventative maintenance and basic repairs.\n\n Respond to service desk tickets and ensure incidents are resolved within agreed service levels.\n\n Escalate complex or recurring issues to the appropriate technical support level.\n\n Provide professional and customer-focused support to users at various locations.\n\nNetwork & Connectivity Support\n\n Install, configure and troubleshoot LAN, Wi-Fi and basic network connectivity.\n\n Troubleshoot VPN, remote-access and connectivity issues.\n\n Assist with the installation and maintenance of network equipment and infrastructure.\n\n Perform basic network diagnostics and identify connectivity-related faults.\n\n Support VoIP and related communication technologies.\n\nSystems & Application Support\n\n Install, configure and maintain approved software and applications.\n\n Troubleshoot Microsoft and other enterprise applications.\n\n Assist with user account administration, access rights and permissions.\n\n Support cloud-based applications and services.\n\n Perform software updates, patches and system upgrades.\n\n Assist with IT migrations, deployments and infrastructure improvement projects.\n\nIT Asset & Security Management\n\n Maintain accurate records of IT hardware, software and assigned assets.\n\n Assist with hardware procurement, deployment, replacement and disposal processes.\n\n Ensure IT equipment is configured in accordance with organisational standards.\n\n Adhere to IT security policies, access controls and data protection requirements.\n\n Identify and report potential security risks or vulnerabilities.\n\nDocumentation & Reporting\n\n Maintain accurate records of incidents, resolutions, changes and technical activities.\n\n Document troubleshooting procedures and recurring technical issues.\n\n Provide regular feedback on outstanding incidents and technical challenges.\n\n Maintain up-to-date technical and asset documentation.\n\nTeam & Vendor Collaboration\n\n Work closely with internal IT teams and other technical specialists to resolve complex issues.\n\n Liaise with external vendors and service providers regarding hardware repairs, software issues and licensing.\n\n Assist with technical deployments and infrastructure projects.\n\n Provide guidance and technical support to junior IT support staff where required.\n\nDesired Experience & Qualification\n\n Diploma or Degree in Information Technology, Computer Science, Information Systems or a related field.\n\n 3–5 years' experience in IT support, field services, desktop support or systems administration.\n\n Demonstrated experience troubleshooting hardware, software and network-related issues.\n\n Experience providing technical support directly to end users.\n\n Experience working with Windows operating systems and common enterprise applications.\n\n Working knowledge of LAN, Wi-Fi, VPN and basic network troubleshooting.\n\n Valid driver's license and willingness to travel to client/business sites as required.\n\nAdvantageous Certifications\n\n CompTIA A+ / Network+\n\n Microsoft Certified: Modern Desktop Administrator or equivalent Microsoft certification\n\n Cisco CCNA\n\n ITIL Foundation / ITIL 4\n\n Other relevant IT infrastructure or support certifications\n\nTECHNICAL SKILLS\n\nThe successful candidate should have practical experience in several of the following areas:\n\n Desktop and laptop troubleshooting\n\n Windows operating systems\n\n Microsoft 365 and enterprise applications\n\n Hardware installation and configuration\n\n Printer and peripheral support\n\n LAN and Wi-Fi troubleshooting\n\n TCP/IP and basic network administration\n\n VPN and remote-access technologies\n\n VoIP support\n\n User account and access administration\n\n IT asset management\n\n Software installation and patching\n\n Cloud-based applications and services\n\n IT service management and ticketing systems\n\nPackage & Remuneration\nR15 000.00 - 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