{"id":3922365,"url":"https://alion.io/job/optim-g-junior-it-field-support-engineers-x2","title":"Junior IT Field Support Engineers (x2)","company":{"id":4497696,"name":"Optim-G","domain":null,"url":"https://alion.io/company/optim-g-pty-ltd-ta-optim-g","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":10000,"max":150000,"currency":"ZAR","period":"month","gross":true,"usd_annual":7272},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Microsoft Office","optional":true},{"name":"TCP/IP","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-07T11:01:03Z","employer_posted_date":null,"last_verified_at":"2026-11-07T11:01:03Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Introduction\nLocation: Sasolburg, Free State\n\nContract: 12-Month Contract, with possibility of renewal\n\nEmployment Type: Full-Time\n\nDepartment: IT Support / Infrastructure\n\nPosition Overview\n\nOur client is seeking two Junior IT Field Support Engineers to provide hands-on technical support to users across onsite environments. The successful candidates will be responsible for diagnosing and resolving day-to-day IT hardware, software, connectivity and user support issues, ensuring reliable and efficient IT operations.\n\nThis is an ideal opportunity for a technically minded IT professional who enjoys working directly with users, troubleshooting problems and gaining practical experience in a field-support environment.\n\nDuties & Responsibilities\nKey Responsibilities\n\n Provide first-line and onsite technical support to end-users.\n\n Diagnose and resolve basic hardware, software and connectivity issues.\n\n Install, configure, maintain and troubleshoot desktops, laptops, monitors, printers and other IT peripherals.\n\n Perform software installations, updates, configuration and basic troubleshooting.\n\n Assist with the setup, configuration and troubleshooting of LAN, Wi-Fi and network connectivity.\n\n Support user account, workstation and access-related issues in accordance with established procedures.\n\n Respond to and manage IT service requests and incidents within agreed service levels.\n\n Log, update and close support tickets accurately, ensuring all troubleshooting and resolution details are documented.\n\n Escalate complex technical issues to senior support or infrastructure teams where required.\n\n Assist with IT equipment deployments, replacements, upgrades and moves.\n\n Perform basic preventative maintenance and equipment checks.\n\n Assist with maintaining accurate IT asset and equipment records.\n\n Follow IT security policies, procedures and access-control requirements.\n\n Provide professional and customer-focused support to users at all levels.\n\n Assist with remote support when required.\n\n Travel to designated client or operational sites as required.\n\n Participate in an on-call or after-hours support roster where required.\n\nDesired Experience & Qualification\nMinimum Requirements\n\n Diploma or Degree in Information Technology, Computer Science, Information Systems or a related field.\n\n 2+ years work experience in IT support, helpdesk, desktop support or a similar technical environment.\n\n Good working knowledge of Microsoft Windows and Microsoft Office/Microsoft 365.\n\n Basic understanding of PC hardware, peripherals and network connectivity.\n\n Basic knowledge of LAN, Wi-Fi, TCP/IP and general networking concepts.\n\n Strong troubleshooting and problem-solving ability.\n\n Good written and verbal communication skills.\n\n Strong customer-service orientation.\n\n Valid driver's licence.\n\n Willingness to work onsite and travel when required.\n\nAdvantageous Certifications\n\n CompTIA A+\n\n ITIL Foundation\n\n Microsoft Certified Fundamentals\n\n Other relevant Microsoft, networking or IT support certifications\n\nPackage & Remuneration\nR10000 - 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