{"id":2557951,"url":"https://alion.io/job/optima-living-concierge-part-time-2","title":"Concierge - Part Time","company":{"id":1231688,"name":"Optima Living","domain":"optimaliving.ca","url":"https://alion.io/company/optimaliving","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kamloops, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":35000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":64},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T06:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T19:05:48Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"About Optima LivingFounded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers. Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 4,300 residents. Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.Position Summary Reporting to the General Manager or Administration Manager, the Concierge creates a warm, welcoming experience for residents, visitors, and team members, while supporting smooth day-to-day community operations. This role manages inquiries, assists with move-in coordination, administrative tasks, and provides customer service that reflects Optima’s hospitality-focused environment. \nAll duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self-determination of residents to promote maximum personal and functional independence. These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards. \n\nResponsibilities \nGreets residents, visitors, and team members warmly and professionally, fostering a friendly and welcoming environment. \nManages incoming calls and inquiries, directing visitors and contractors to appropriate individuals as needed. \nEnsures the visitor sign-in and sign-out process is properly followed. \nManages and tracks the incoming and outgoing of courier packages for the community and residents (excluding medications). \nSupports meetings, event scheduling, equipment bookings and catering requests as needed. \nAssists with coordination of move ins and move outs as applicable. \nAssists with the coordination of resident appointments and arranging transportation as applicable. \nSupports the Community Relations Coordinator in scheduling and providing tours of the community as applicable. \nReports any issues with the functioning of office equipment as needed. \nParticipates in organizational initiatives and projects as needed. \nAssists with emergency procedures and safety protocols. \nCoordinates with the General Manager or designate to address issues related to restricted or denied home access. \nPerforms administrative tasks such as filing, maintaining records, recording meeting minutes and completing reference check documentation as needed. \nProvides confidential administrative support to the leadership team as applicable. \nEnsures smooth information flow and timely communication across the community to support program and meeting goals as applicable. \nSupports in organizing team and leadership meetings, including preparing agendas, recording minutes, and distributing documentation as applicable. \nSupports the General Manager in the incident and complaint reporting processes as applicable. \nPromptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee. \nIdentifies maintenance issues and reports them following established maintenance procedures. \nResponds promptly during emergency codes in alignment with organizational standards and protocols. \nContributes to quality improvement initiatives by sharing ideas and providing feedback. \nDemonstrates knowledge of and compliance with Occupational Health and Safety regulations. \nEnsures adherence to infection control policies and procedures through regular audits, observations, and investigations. \nMaintains strict confidentiality of resident medical and personal information in accordance with privacy legislation. \nCompletes orientation upon hire and annual mandatory education as assigned. \nSupports new team members through their orientation process. \nRespects and upholds the Resident Bill of Rights and the Assisted Living Rights of Residents. \nParticipates in team meetings and stays informed on relevant internal communications. \nPerforms other duties as required to support operational needs. \nQualifications & Experience \nMinimum of one (1) year experience in an administrative or similar role. \nCompletion of a recognized post-secondary program is an asset \nExperience in a residential care or mental health environment is an asset. \nCommunicates in an approachable and respectful manner with the temperament to deal tactfully and cooperatively in all interactions. \nStrong written communication skills with the ability to present professional documents with clarity. \nDemonstrates the ability to effectively organize, prioritize and problem solve. \nAbility to work independently and in cooperation with others. \nAbility to manage and resolve difficult and challenging situations effectively and respectfully. \nPhysical and mental ability to carry out the duties of the position including adherence to provincial health legislations. \nAbility to safely operate equipment according to established protocols. \nComputer literacy skills required. \nFlexibility to work a variety of shifts. \nConditions of Employment\nClear Police Information Check \nClear Vulnerable Sector Check \nSuccessful completion of all mandatory Provincial Health Requirements","description_format":"text","description_chars":5878,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Senior Living & Assisted Living","Nursing Homes & Long-Term Care"],"lifecycle":[{"event":"open","at":"2026-10-14T19:49:09Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.673,"p_room":0.55,"age_days":22,"expected_fill_days":18,"reasons":["conf:2","wave","win:tail","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/optima-living-concierge-part-time-2","json_url":"https://alion.io/job/optima-living-concierge-part-time-2.json","meta":{"generated_at":"2026-10-15T19:08:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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