{"id":2557954,"url":"https://alion.io/job/optima-living-general-manager","title":"General Manager","company":{"id":1231688,"name":"Optima Living","domain":"optimaliving.ca","url":"https://alion.io/company/optimaliving","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Golden, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":55},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T06:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T19:05:48Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"About Optima LivingFounded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers. Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 4,300 residents. Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.\nPosition Summary \nReporting to the Senior Director of Operations, the General Manager provides overall leadership and management of the community, ensuring high-quality care and services while maintaining full regulatory compliance. This role oversees all aspects of operations, including resident experience, financial performance, human resources, and service delivery, while fostering a safe, supportive, and values-based environment for residents, families, and team members. \nAll duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self-determination of residents to promote maximum personal and functional independence. These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards. \n\nResponsibilities Leadership and Operations\nPlans, organizes and directs the daily operation of the community through an onsite\nleadership team to ensure that the highest quality of care and services are maintained.\nSupports and collaborates with functional managers to maintain efficient operations with the objective that the entire organization runs as an effective unit.\nSupports the delivery of quality health care services, helping to meet or exceed program goals.\nWorks with regional operations and community leadership to implement effective community management systems and allocate resources efficiently to support optimized operations.\nEnsures safe and efficient operation and procurement of all necessary supplies and services.\nDrives results through community leadership. \nCommunity Engagement\nPromotes and implements community level vision, mission, values, and organizational strategies. \nFosters a person-centered, inclusive culture that upholds dignity, safety, and well-being and recognizes those who embody our Optima Living values. \nBuilds strong relationships and maintains open, respectful communication with residents, families, and team members.\nOffers support and assistance to the Resident and/or Family Council and/or leads resident and family townhalls.\nSupports the Community Relations Coordinator in providing tours of the community as needed. \nSafety & Quality Assurance\nEnsures the community provides a safe and supportive environment for its residents and team members including overseeing the Health & Safety committee and its responsibilities.\nEnsures all resident, family and team member concerns and incidents are properly reported, documented and actions taken.\nImplements and maintains the Emergency Preparedness Plan ensuring the community, resident and team member activities are conducted in accordance with regulatory standards.\nEnsures the proper maintenance of all residents, team members and organizational records in accordance with policy and legislation.\nEnsures Infection Prevention Control Committee initiatives and actions are implemented at the community. \nRegulatory Compliance\nMaintains current knowledge of all applicable healthcare regulations.\nEnsures compliance with applicable regulations and the standards of accrediting bodies, by continually monitoring the community’s activities and initiating changes as required.\nParticipates in internal and external audits, inspections, reviews and surveys by regulatory and accreditation bodies.\nCompletes all reporting requirements. \nBudget and Financial \nDevelops the community operating budget in conjunction with senior leadership and functional managers.\nMonitors financial performance, ensuring the community operates within its budgetary limits.\nEnsures proper billing, accounting, and record-keeping procedures are in place. \nHuman Resources \nMaintains staffing levels and oversees recruitment, hiring, and onboarding of community functional managers and team members.\nFosters a respectful, collaborative workplace culture while building strong teams to support employee satisfaction and retention.\nEnsures team growth through mandatory training, performance reviews and improvement strategies, and succession planning through coaching and development.\nFacilitates conflict resolution and grievances and leads workplace investigations in coordination with community functional managers, Human Resources, and regional support as needed.\nSupports community functional managers with benefits eligibility, probation tracking, wage increases, and incentive programs.\nOversees employment documentation and payroll updates; investigates and resolves payroll discrepancies and related inquiries as applicable. \nExternal Relations\nRepresents Optima Living in the local community to educate the public and build a positive reputation for the organization.\nLiaises with various governing bodies including the BC and AB health authorities, WorkSafe, Union Representatives.\nForges strong positive partnerships with our external stakeholders and suppliers to advance organizational priorities.\nWorks with the Director of Care and Community Relations Coordinator to assess requirements and suitability of resident prospects and the completion of documentation. \nGeneral\nMaintains strict confidentiality of resident medical and personal information in accordance with privacy legislation.\nEnsures adherence to infection control policies and procedures through audits, observations, and investigations.\nCompletes orientation upon hire and annual mandatory education as assigned.\nSupports new team members through their orientation process.\nRespects and upholds the Resident Bill of Rights and the Assisted Living Rights of Residents (for BC only).\nPerforms other duties as required to support operational needs. \nQualifications & Experience\nCompletion of a recognized post secondary program is as asset.\nMinimum of two (2) years management experience.\nCPR and First Aid certification is an asset.\nProven experience in the implementation of policies and procedures.\nDemonstrates the ability to analyze data and Financial Statements establishing targets and driving results. \nThorough working knowledge and understanding of the day-to-day operation of a multi-faceted community is required.\nStrong organizational planning, directing and problem-solving skills with the ability to manage priorities effectively.\nEnergetic and supportive leader who drives team engagement and morale while consistently leading by example.\nDemonstrates innovative and systematic thinking with a strong commitment to customer service.\nSkilled at working under pressure and balancing interruptions, tight timelines, and multiple deadlines.\nAbility to prepare and respond effectively to emergency situations.\nKnowledge of Labour and Employment Standards, including union and collective agreements, is an asset.\nExperienced in crisis intervention.\nAbility to manage and resolve difficult and challenging situations effectively and respectfully.\nCommunicates in an approachable and respectful manner with the temperament to deal tactfully and cooperatively in all interactions.\nStrong written communication skills with the ability to present professional documents with clarity.\nPhysical and mental ability to carry out the duties of the position including adherence to provincial health legislations.\nAbility to safely operate equipment according to established protocols.\nStrong computer literacy skills required.\nFlexibility to work a variety of shifts including weekends and evenings and respond to on-call duties during off-hours.\nWillingness to travel to regional offices and stakeholder locations as required. \nConditions of Employment \nClear Police Information Check \nClear Vulnerable Sector Check \nSuccessful completion of all mandatory Provincial Health Requirements \nActive CPR and First Aid Certification","description_format":"text","description_chars":8832,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Senior Living & Assisted Living","Nursing Homes & Long-Term 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