{"id":2703184,"url":"https://alion.io/job/optimal-hr-group-customer-service-agent","title":"Customer Service Agent","company":{"id":678461,"name":"Optimal HR Group","domain":"optimalhrgroup.com","url":"https://alion.io/company/optimalhrgroup","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Agios Ioannis Rentis, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T11:49:04Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-26T17:31:41Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Η Optimal, για λογαριασμό εταιρεία πελάτη της, ηγέτιδας στον χώρο των τηλεπικοινωνιών, αναζητεί Customer Service Agent. Πρόκειται για πενθήμερη εργασία, πλήρους απασχόλησης σε κυλιόμενες βάρδιες.\nΩς Customer Service Agent, σκοπός είναι να παρέχει πληροφορίες και να επιλύσει ζητήματα που αφορούν υπηρεσίες τηλεφωνίας με στόχο την άμεση και αποτελεσματική εξυπηρέτηση.\nΤι θα κάνεις στη καθημερινότητα σου:\nΕπικοινωνία με οικιακούς πελάτες μέσω εισερχόμενων κλήσεων \nΠαροχή εξειδικευμένων λύσεων\nΕνεργοποίηση υπηρεσιών\nΔιαχείριση Παραπόνων\nΤι ζητάμε από σένα:\nΠροηγούμενη εμπειρία σε τηλεφωνικό κέντρο θα εκτιμηθεί θετικά\nΓνώση συστημάτων CRM\nΠολύ καλή γνώση Η/Υ (MS Office, Internet browsers)\nΚαλή γνώση της αγγλικής γλώσσας (προφορικά και γραπτά)\nΕξαιρετικές επικοινωνιακές και διαπραγματευτικές ικανότητες\nΕνεργός ακροατής\nΗ εταιρεία σου προσφέρει:\nΑνταγωνιστικό πακέτο παροχών\nΣύστημα επιβράβευσης μέσω επίτευξης στόχων\nΔιεξοδικό πρόγραμμα εκπαίδευσης νέων υπαλλήλων\nΦιλικό και ευχάριστο εργασιακό περιβάλλον\nΣχετικά με την Optimal:\nΑπό το 2005, η Optimal προσφέρει απαράμιλλες, εξατομικευμένες υπηρεσίες ανθρώπινου δυναμικού σε μεγάλους οργανισμούς. Είμαστε περήφανοι για την παροχή μιας πλατφόρμας επιχειρηματικής υποστήριξης 360° προς τους πελάτες μας μέσω 6 τμημάτων:\nTalent Acquisition\nHR Strategy & Talent Development\nLearning & Development\nWorkforce Management\nRecruiting\nOutplacement\nΗ Optimal είναι εργοδότης ίσων ευκαιριών. Αξιολογούμε όλες τις αιτήσεις με βάση τα προσόντα και την εμπειρία, χωρίς διακρίσεις λόγω φύλου, ηλικίας, εθνικής καταγωγής, θρησκείας, αναπηρίας, σεξουαλικού προσανατολισμού ή οποιουδήποτε άλλου χαρακτηριστικού. Όλες οι αιτήσεις αντιμετωπίζονται με απόλυτη εχεμύθεια, σύμφωνα με την Πολιτική Προστασίας Δεδομένων της εταιρείας.","description_format":"text","description_chars":1764,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T11:49:04Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":9,"expected_fill_days":35,"reasons":["conf:2","agency","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/optimal-hr-group-customer-service-agent","json_url":"https://alion.io/job/optimal-hr-group-customer-service-agent.json","meta":{"generated_at":"2026-10-26T22:13:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30059,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678461},"rest":"https://alion.io/mcp/rest/get_company?id=678461"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foptimal-hr-group-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foptimal-hr-group-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foptimal-hr-group-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/optimal-hr-group-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foptimal-hr-group-customer-service-agent"}]}