{"id":3765105,"url":"https://alion.io/job/optime-customer-service-colleague","title":"Customer Service Colleague","company":{"id":678546,"name":"Optime","domain":"optimegroup.co.uk","url":"https://alion.io/company/optimegroup","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-11T05:49:22Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Luton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-04T19:47:58Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T10:42:44Z","board_verified":false,"closed_at":"2026-11-06T10:42:44Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Aviation Recruitment experts Optime are searching for experienced Customer Service Colleague to join a well-respected and successful client at Luton Airport.\nWhat's on offer:\nRate of pay: £13.75 per hour, increasing to £14.55 per hour after 12 months.\nShift Pattern: 6 on 3 off \n Shift hours: Between the hours of 03:00 am & 23:00 pm (You must be fully flexible with the days and hours you can work)\n Hours per week: 30 hours per week\nWeekly Pay (every Friday)\nTemp to Perm (performance-based)\nFree Airport parking.\nPlanned Start Date:\n11th of January 2027\nKey Duties:\nAssisting passengers with checking in their luggage using the self service machines and processing documentation ahead of their travel. \nThe role will require you to work on your feet for extended periods of time. This is due to check in areas being predominantly self service. \nThe role covers all front of house customer service tasks, to ensure a smooth and seamless passenger journey through London Luton Airport.\nGreeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues. \nCheck passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.\nCollect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.\nManage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.\nBe prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.\nUpholding airline standards and company values at all times in your customer service, personal presentation and timekeeping. \nThere will be opportunities to up skill and complete airside boarding training.\nFull training will be given which involves 4 weeks of classroom-based training. (Successful candidates will need to attend the full duration of the training).\nAvailable for early starts and late finishes\nReliability, punctuality and excellent attendance are key requirements for this position. Candidates must demonstrate a strong commitment to attending all scheduled shifts and arriving on time. Regular and reliable attendance is essential to the smooth running of our operations\nShifts:\nThe Airport is operational 7 days per week and candidates will be working on a 6 on 3 off and you will need to be fully flexible with the days and hours you can work. This could be subject to change!\nAn example of the shift hours for 3 0 hours per week (6 on 3 off pattern):\nDay 1: 03:00am to 07:15am\nDay 2: 03:00am to 07:15am\nDay 3: 03:00am to 07:15am\nDay 4: 11:15am to 17:15pm\nDay 5: 16:00pm to 20:15pm\nDay 6: 16:00pm to 20:15pm\nOFF\nOFF\nOFF\nRequirements:\nGood attention to detail.\nExcellent verbal communication skills.\nMust be physically able to work on your feet for long periods of time.\nAbility to work independently and use initiative, while being part of a team.\nRight to Work in the UK.\nFive year fully checkable reference history to be completed prior to your start date.\nAbility to pass Criminal Record Check (CRC).\nFull flexibility for AM and PM Shifts\nReliability, punctuality and excellent attendance are key requirements for this position. Candidates must demonstrate a strong commitment to attending all scheduled shifts and arriving on time. Regular and reliable attendance is essential to the smooth running of our operations Recruitment process\nWhat to Expect During Recruitment :\nAn initial interview will be conducted by Optime to assess suitability for the role. Successful candidates will then be invited to attend a second-stage interview with the client, who will make the final recruitment decision.\nPLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.\nFor an opportunity to interview for this fantastic role, please submit your CV to apply!\nOptime Group is acting as an Employment Business in relation to this vacancy.","description_format":"text","description_chars":4169,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T19:47:58Z"},{"event":"close","at":"2026-11-06T10:42:44Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/optime-customer-service-colleague","json_url":"https://alion.io/job/optime-customer-service-colleague.json","meta":{"generated_at":"2026-11-11T21:50:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43054,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678546},"rest":"https://alion.io/mcp/rest/get_company?id=678546"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foptime-customer-service-colleague"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foptime-customer-service-colleague"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foptime-customer-service-colleague"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/optime-customer-service-colleague\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foptime-customer-service-colleague"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3765105}},{"tool":"search_jobs","arguments":{"company":"optimegroup.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3765105},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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