{"id":1605867,"url":"https://alion.io/job/optimizely-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":39533,"name":"Optimizely","domain":"optimizely.com","url":"https://alion.io/company/optimizely","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":118000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true}],"status":"live","first_seen_at":"2026-09-18T02:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-12T20:51:09Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.\nFrom AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.\n10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.\nBut here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.\nIf you want to be part of a team that's shaping the future of marketing technology - and actually enjoys doing it - you're in the right place.\nFind us on Instagram: @optimizely\nIntroduction\nThe Senior Customer Success Manager (Sr. CSM) is a key partner helping our largest, most strategic enterprise customers achieve their objectives and extract maximum value from their investment in our products. Sr. CSMs own relationships with some of our highest-profile accounts, driving adoption, retention, and expansion by serving as a trusted advisor at every level of the customer organization, from day-to-day users up to executive sponsors. They are experts on our products and technology, digital strategy, and on growing a culture of understanding and acting on digital data. Sr. CSMs accomplish this by being empathetic and seeking to understand our customers' challenges and needs, responding with a problem-solving mindset. By relying on deep experience, business acumen, and technical aptitude, Sr. CSMs are a driving force that enables our customers to unlock their digital potential. Additionally, the Sr. CSM serves as the liaison between us and the customer; facilitating collaboration with Product, Engineering, Sales, Professional Services, and others to be the voice of the customer within our company.\nJob Responsibilities\nProvide consultative guidance to customers on how to best leverage our digital, content, product, and operations software and services to accomplish business objectives\nAdvocate customer needs to cross-functional teams\nMaintain existing and develop new relationships with executive sponsors, champions, and users throughout your assigned enterprise account base\nIdentify, monitor, and assess customer health signals\nDesign and drive internal and customer-facing plans to proactively encourage customer success\nMeasure and communicate business value to executives, champions, and key stakeholders at business reviews and within renewals\nLeverage AI tools to manage administrative tasks and drive operational efficiency, freeing up time to focus on strategic customer engagement\nPartner with Account Executives on customer renewals and identify cross-sell/upsell opportunities\nCollaborate with implementation managers, professional services consultants, and program managers on large-scale global deployment efforts\nWork closely with Product teams to maintain an in-depth understanding of the technology and its application to customer needs\nCommunicate the value of new functionality as it relates to unique customer goals, use cases, and opportunities\nChannel product feedback, both defects and enhancement requests, to the Product, Engineering, and R&D teams \nKnowledge and Experience\n6+ years of experience managing customer accounts in a customer-facing, SaaS or technology setting, with a proven track record of owning and growing strategic, enterprise-level relationships \nDemonstrated experience building and holding relationships with executive stakeholders (VP, SVP, and C-level) at large enterprise accounts, and translating their business priorities into successful outcomes\nExperience serving as the primary relationship owner for complex, high-value accounts, ideally including well-known global brands\nStrong commercial acumen to accurately forecast your book of business, including renewals and expansion opportunities\nA foundational understanding of the channels and technologies that support content marketing (social, amplification, marketing automation, CMS)\nQuick learner capable of handling concurrent tasks in a fast-paced environment with enthusiasm and a willingness to constantly learn\nMotivated self-starter who is comfortable bringing creative solutions to peers and leadership, both internally and externally, to evoke change and iteratively improve processes and business outcomes\nAbility to lead change within complex organizations with little or no formal processes\nActive listener who can influence and gain buy-in from multiple stakeholders, often with competing priorities\nAbility to drive multiple projects simultaneously and independently\nExperience leading and facilitating executive business reviews with strong executive presence\nExcellent presentation and communication skills \nEducation\nBachelors degree and preferably further professional training in direct marketing or a Masters degree a plus\nCompetencies - Legacy Section\nEstablishing Relationships\nNavigating Organizations\nPrioritizing and Organizing Work\nMaking Convincing Arguments\nNegotiating Agreements\nChampioning Customer Needs\nOptimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.\nTotal Target Compensation range: $118,000-$200,000\nOptimizely considers several factors when extending an offer, including but not limited to the role and associated responsibilities, a candidate's work experience, education/training, and key skills.\n#LI-AK1","description_format":"text","description_chars":5856,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":6,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Marketing Automation","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-01T19:50:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":4,"green_card_filings_12m":1,"median_offered_wage_usd":144167,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.698,"p_room":0.55,"age_days":25,"expected_fill_days":19,"reasons":["conf:8","velocity","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/optimizely-senior-customer-success-manager","json_url":"https://alion.io/job/optimizely-senior-customer-success-manager.json","meta":{"generated_at":"2026-10-14T03:16:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5163,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":39533},"rest":"https://alion.io/mcp/rest/get_company?id=39533"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foptimizely-senior-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foptimizely-senior-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foptimizely-senior-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/optimizely-senior-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foptimizely-senior-customer-success-manager"}]}