{"id":4018460,"url":"https://alion.io/job/optimizely-senior-engagement-manager-2","title":"Senior Engagement Manager","company":{"id":39533,"name":"Optimizely","domain":"optimizely.com","url":"https://alion.io/company/optimizely","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":96000,"max":162000,"currency":"USD","period":"year","gross":null,"usd_annual":162000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"A/B Testing","optional":true},{"name":"Agile","optional":true},{"name":"Waterfall","optional":true}],"status":"live","first_seen_at":"2026-11-10T14:02:26Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T14:02:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.\nFrom AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.\n10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.\nBut here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.\nIf you want to be part of a team that's shaping the future of marketing technology - and actually enjoys doing it - you're in the right place.\nFind us on Instagram: @optimizely\nIntroduction\nThe Senior Engagement Manager at Optimizely plays a crucial role in product onboarding and delivering excellent customer experiences within the Expert Services Organization's Onboarding Team. You will be responsible for ensuring smooth transitions for new clients, addressing any concerns promptly, and continuously working to improve the onboarding process.\nJob Responsibilities\nCustomer Experience\nServe as the primary contact for Optimizely's Product Onboarding team, ensuring a premium onboarding experience for customers.\n\nStrong communication skills are essential to articulate thoughts clearly and engage effectively with both technical and non-technical stakeholders.\n\nManage global clients through comprehensive product onboarding projects, from sales handover to the go-live stage.\n\nA strong background in client-facing roles is crucial to ensure effective client engagement and satisfaction.\n\nProject Management\nLead multiple simultaneous customer onboarding processes across arange of products, aligning business goals with customer use cases and ensuring technical quality throughout the project lifecycle. This includes managing timelines, risks, and stakeholder expectations to deliver a seamless onboarding experience.\n\nMaintain project hygiene by providing regular updates on status and timelines.\n\nDemonstrated experience with project management tools and methodologies.\n\nStakeholder Collaboration\nWork closely with internal teams and external partners to deliver structured onboarding programs with defined goals and timelines.\n\nServe as the main point of contact for customers and implementation partners during onboarding.\n\nTechnical Support\nUse tools like Microsoft Teams, Salesforce, Kantata, Zendesk, Jira, and Gainsight to manage onboarding projects.\n\nUnderstand customer goals and promote product adoption through continuous learning of Optimizely products and relevant tools\n\nKnowledge and Experience\nExperience\nMinimum 5-7+ years in customer success and project management within a SaaS/PaaS environment.\n\nMust have experience with global clients and managing international projects.\n\nProven ability to manage competing priorities, adapt quickly, and respond to shifting customer needs and timelines.\n\nSkills\nPMP certification is a plus, familiarity with Agile, hybrid, and Waterfall methodologies required.\n\nHighly collaborative, organized, and execution-oriented with strong communication and presentation skills.\n\nSolid project management skills, with attention to detail, timelines, and quality.\n\nStrong problem-solving abilities and flexibility in dynamic project settings.\n\nProven experience managing multiple projects simultaneously.\n\nExcellent verbal and written communication in English.\n\nTechnical Knowledge\nUnderstanding of A/B testing, experimentation, CMS, cloud computing, B2B/B2C commerce, and web technologies.\n\nFamiliarity with Optimizely products is a plus.\n\nEducation\nBachelor’s degree required, with 5-7+ years of relevant experience.\nOptimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.\nTotal Target Compensation range: $96,000-$162,000\nOptimizely considers several factors when extending an offer, including but not limited to the role and associated responsibilities, a candidate's work experience, education/training, and key skills.\n#LI-JS1","description_format":"text","description_chars":4465,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Data & Analytics","Sales & Marketing","Software"],"lifecycle":[{"event":"open","at":"2026-11-10T14:02:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":4,"green_card_filings_12m":1,"median_offered_wage_usd":144167,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T15:43:00Z"},"pay":{"stated_usd_annual":162000,"is_top_pay":false},"html_url":"https://alion.io/job/optimizely-senior-engagement-manager-2","json_url":"https://alion.io/job/optimizely-senior-engagement-manager-2.json","meta":{"generated_at":"2026-11-10T15:43:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2093,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":39533},"rest":"https://alion.io/mcp/rest/get_company?id=39533"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foptimizely-senior-engagement-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foptimizely-senior-engagement-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foptimizely-senior-engagement-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/optimizely-senior-engagement-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foptimizely-senior-engagement-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4018460}},{"tool":"search_jobs","arguments":{"company":"optimizely.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4018460},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}