{"id":3336602,"url":"https://alion.io/job/optimizely-senior-services-operations-administrator","title":"Senior Services Operations Administrator","company":{"id":39533,"name":"Optimizely","domain":"optimizely.com","url":"https://alion.io/company/optimizely","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dhaka, Bangladesh"],"countries":["BD"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1665},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickUp","optional":false},{"name":"Apex","optional":true},{"name":"Looker","optional":true},{"name":"MuleSoft","optional":true},{"name":"Power BI","optional":true},{"name":"ServiceNow","optional":true},{"name":"Tableau","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-10-27T14:06:12Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-27T19:39:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.\nFrom AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.\n10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.\nBut here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.\nIf you want to be part of a team that's shaping the future of marketing technology - and actually enjoys doing it - you're in the right place.\nFind us on Instagram: @optimizely\nIntroduction\nOptimizely is seeking a Professional Services Operations Administrator to join our IT Systems team. This is an individual contributor role for someone who deeply understands how Professional Services organizations operate - the rhythms of project delivery, resource planning, utilization management, and revenue recognition - and who can translate that business knowledge into well-run systems and operational workflows.\nWe are open to candidates from a variety of backgrounds. Whether you are a former Project Manager who has transitioned into systems and operations, a PS Operations Analyst who has owned tooling and reporting, or a Business Systems professional with deep roots in post-sales delivery - if you understand the \"why\" behind how PS teams work, we want to talk to you.\nYou will work with a high degree of autonomy, owning the administration and optimization of our PS and CX systems. Familiarity with specific platforms such as Kantata or ClickUp is a bonus, but not a prerequisite - what matters most is your ability to learn new tools quickly and apply solid PS business judgment to every system decision.\nWorking Hours: Monday to Friday (2 PM to 10 PM), Hybrid\nJob Responsibilities\nSystems Administration & Operations\nOwn the day-to-day administration, configuration, and optimization of Professional Services Automation (PSA) and project management platforms used across the CX organization.\nManage user access, permissions, workflows, templates, and system configurations in alignment with governance standards.\nEnsure accurate data flow and alignment between PSA platforms, CRM (Salesforce), finance systems, and other CX tools to support resourcing, utilization, forecasting, and reporting.\nSupport and maintain middleware and integration applications (e.g., Workato, Zapier, Boomi, MuleSoft, or similar iPaaS tools) used to automate workflows and synchronize data across systems.\nTroubleshoot integration issues, identify root causes, and partner with technical teams to resolve data discrepancies or workflow failures.\nTake ownership of CX system enhancements - including AI-assisted workflows - from intake through implementation, testing, and validation.\nProfessional Services Data & Reporting\nIndependently run and maintain standard utilization, capacity, and services performance data and financial processes on a monthly, quarterly, and annual basis.\nRespond to ad-hoc reporting and data analysis requests, delivering accurate outputs without constant oversight.\nPerform routine data quality checks across systems and integrations; identify discrepancies and resolve issues to maintain system reliability.\nDocument system processes, configurations, integrations, and operational workflows to ensure clarity and continuity across the team.\nProcess Improvement & Problem Solving\nIdentify operational inefficiencies, system gaps, or recurring issues - and proactively propose and implement improvements.\nConduct root-cause analysis when system or integration issues arise and own corrective actions to prevent recurrence.\nTranslate ambiguous or incomplete requirements into actionable system, integration, or process solutions.\nSupport process standardization efforts aligned to a single CX operating motion.\nCross-Functional Collaboration\nPartner with Professional Services, Customer Success, Finance, Sales Operations, and Technology teams to support CX system and integration needs.\nCommunicate system and integration status, risks, and changes clearly and proactively to stakeholders.\nAct as a trusted operational partner within defined scope, escalating issues appropriately when they exceed role authority.\nKnowledge and Experience\nMust Have\n3+ years of experience in the Professional Services industry, preferably within a SaaS or technology organization.\nStrong working knowledge of PS lifecycle concepts: project delivery, resource management, utilization tracking, capacity planning, revenue recognition, and delivery governance.\nExperience in a PS operations, business systems, project management, or delivery management role with direct responsibility for tooling, data, or reporting.\n2+ years of Salesforce experience supporting post-sales, services, or operational workflows.\nExperience supporting or administering at least one PSA, project management, or professional services platform (see list of recognized platforms below).\nExperience with middleware or integration platforms (e.g., Workato, Zapier, Boomi, MuleSoft, Make, or similar iPaaS tools).\nDemonstrated ability to work independently, manage competing priorities, and drive outcomes with minimal supervision.\nNice to Have\nHands-on Kantata (formerly Mavenlink) administration or certified Kantata System Administrator credential.\nClickUp workspace administration experience, including automations, custom fields, and integrations.\nProject Management Professional (PMP), CAPM, or Prince2 certification.\nCertinia (FinancialForce), ServiceNow PSA, or equivalent PSA system certification.\nExperience with AI workflow automation tools applied to PS operations.\nPrior experience as a Project Manager, Delivery Manager, or PS Consultant transitioning into an operations or systems role.\nExperience building or managing PS dashboards and executive-level reporting in BI tools (Tableau, Looker, Power BI).\nBehavioral Expectations\nDemonstrated ability to work independently and manage priorities with minimal supervision.\nStrong sense of ownership and accountability - focused on outcomes, not just task completion.\nProactive problem-solving mindset with a focus on prevention and continuous improvement.\nComfort operating in a fast-paced, evolving environment with changing requirements.\nTransparent and consistent communication regarding work in progress, risks, and outcomes.\nMaintains intellectual curiosity and continuously develops system and domain knowledge.\nStrong background in or affinity for project management disciplines and delivery frameworks.\nEducation\nBachelor’s degree or equivalent experience / professional certification.\nCompetencies\nCritical Thinking\nDriving Projects to Completion\nPrioritizing and Organizing Work\nSolving Complex Problems\nWorking with Ambiguity\nOur new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.\nAs part of our commitment to you, here are other benefits and perks you can expect:\nBest-in-class compensation plans\nTwo annual festival bonuses \nRecognition and rewards programs \nVacations days \nAnnual Work/Service Anniversary Leave\nParental leave (both maternity and paternity)\nHealth insurance\nReproductive benefits for both parents \nVolunteering opportunities to make a difference \nChance to work alongside our incredible global team \nFree communal transport facilities inside Dhaka to and from the office \nFree catered lunch every day \nAt Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.\n\nOptimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.\n#LI-AZ1","description_format":"text","description_chars":8614,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":true}]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Data & Analytics","Sales & Marketing","Software"],"lifecycle":[{"event":"open","at":"2026-10-27T14:06:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:4","win:early"],"computed_at":"2026-10-27T23:46:31Z"},"pay":null,"html_url":"https://alion.io/job/optimizely-senior-services-operations-administrator","json_url":"https://alion.io/job/optimizely-senior-services-operations-administrator.json","meta":{"generated_at":"2026-10-27T23:46:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15955,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":39533},"rest":"https://alion.io/mcp/rest/get_company?id=39533"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foptimizely-senior-services-operations-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foptimizely-senior-services-operations-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foptimizely-senior-services-operations-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/optimizely-senior-services-operations-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foptimizely-senior-services-operations-administrator"}]}