{"id":2836246,"url":"https://alion.io/job/optimum-solutions-application-support-analyst-digital-banking","title":"Application Support Analyst (Digital Banking)","company":{"id":3800114,"name":"Optimum Solutions","domain":"theoptimum.net","url":"https://alion.io/company/optimum-infosystem","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":5000,"currency":"SGD","period":"month","gross":true,"usd_annual":46896},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IBM MQ","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"Unix","optional":false},{"name":"COBOL","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-19T00:00:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Company Overview\nOPTIMUM SOLUTIONS (SINGAPORE) PTE LTD is a Singapore-headquartered IT outsourcing firm specializing in software engineering, application development, IT infrastructure management, and digital transformation services since 1997.\nJob Summary\nWe seek a resilient Production Support Analyst with 5+ years in Corporate or Retail Banking IT to ensure high availability and rapid incident resolution for digital banking platforms using Linux, Java, and Oracle technologies.\nResponsibilities\nDeliver L1.5/L2 production support by managing incident and problem resolution to maintain availability of core banking systems, APIs, and digital channels.\nTroubleshoot and resolve Java application performance issues by debugging code, scripts, and writing complex database queries.\nManage file transfers using Connect Direct, IBM MQ, and SFTP protocols to ensure secure and reliable data exchange.\nAutomate repetitive operational tasks using Unix Shell scripting or Python to improve service efficiency and reduce manual errors.\nParticipate in Disaster Recovery (DR) exercises and resilience architecture design to enhance system robustness and business continuity.\nCommunicate technical issues clearly to stakeholders and vendors during major incidents, following ITIL frameworks and using ITSM tools such as BMC Helix or ServiceNow.\nRequired competencies and certifications\nBachelor’s Degree in Computer Science, Information Technology, or a related field.\nMinimum 5 years of IT experience in Financial Services (Corporate or Retail Banking) supporting internet banking, mobile apps, and APIs.\nProven operational expertise as a Production Support Analyst or System Administrator in Linux/Unix and Oracle environments.\nHands-on skills troubleshooting Java application performance, including code/script debugging and complex database query writing.\nProficiency in automation using Unix Shell scripting or Python.\nExperience with Connect Direct, IBM MQ, and Host-to-Host (SFTP) file transfer protocols.\nPractical experience with ITIL frameworks and ITSM platforms such as ServiceNow or BMC Helix.\nStrong multitasking ability, attention to detail, composure under crisis, and effective communication across organizational levels.\nSkills\nScript Writing, Implementation of ITIL procedures, Ibm Mq Series, Shell Scripting, Core Banking, Resolve Technical and Operational Issues, Unix, Processing queries, Automating Tasks, Production Support, Business Resilience, Application Support, Managed File Transfer, Disaster Recovery Management, ServiceNow, API, Connect Direct, SFTP, Digital Channels","description_format":"text","description_chars":2592,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-19T06:28:00Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["seen:1","agency","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":46896,"is_top_pay":false},"html_url":"https://alion.io/job/optimum-solutions-application-support-analyst-digital-banking","json_url":"https://alion.io/job/optimum-solutions-application-support-analyst-digital-banking.json","meta":{"generated_at":"2026-10-21T01:44:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2529,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800114},"rest":"https://alion.io/mcp/rest/get_company?id=3800114"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foptimum-solutions-application-support-analyst-digital-banking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foptimum-solutions-application-support-analyst-digital-banking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foptimum-solutions-application-support-analyst-digital-banking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/optimum-solutions-application-support-analyst-digital-banking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foptimum-solutions-application-support-analyst-digital-banking"}]}