{"id":3058744,"url":"https://alion.io/job/optimum-solutions-crm-platform-support-reliability-specialist","title":"CRM Platform Support & Reliability Specialist","company":{"id":3800114,"name":"Optimum Solutions","domain":"theoptimum.net","url":"https://alion.io/company/optimum-infosystem","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":6000,"max":9000,"currency":"SGD","period":"month","gross":true,"usd_annual":84528},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"MS SQL","optional":false},{"name":"Oracle","optional":false},{"name":"SQL","optional":false},{"name":"SSIS","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-22T00:00:00Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"About the Role:\nWe are seeking a hands-on, meticulous Production Support Analyst with strong specialisation in Microsoft Dynamics CRM. Working within a mission-critical, high-availability banking technology environment, you will be responsible for ensuring optimal system availability, driving incident and problem resolution, and implementing automation to improve operational efficiency.\nResponsibilities:\nDeliver first-class production support services to channel stakeholders, managing end-to-end incident, problem, availability, and capacity management for applications in scope.\nRespond to, investigate, and resolve production incidents, service requests, and user queries through rigorous technical analysis.\nManage incident communications and escalations (SLA breaches, major incidents, logistics) clearly across team members, management, and department stakeholders.\nDrive technical remediation in alignment with non-functional requirements and contribute to process standardisation and ITIL procedures.\nDrive continual service improvement through automation (Unix shell scripting, Windows batch, or other scripting languages).\nTroubleshoot and manage Control-M batch jobs, SSIS packages, and middleware tools (MQ, BMC, Remedy).\nCollaborate closely with 1st/3rd level support, infrastructure, and development teams to ensure swift resolution within defined SLAs.\nTranslate complex technical issues into clear, understandable language for business users and maintain robust knowledge management practices.\nParticipate in Disaster Recovery (DR) and Business Continuity Plan (BCP) exercises and execution.\nRequirements:\nBachelor’s Degree in Information Technology, Computer Science, or a related discipline.\nMinimum 5+ years of IT experience within the banking or financial services sector, specifically focusing on L2/L3 production support in high-availability environments.\nEssential Technical\nDeep hands-on experience and strong understanding of Microsoft Dynamics CRM application architecture and production support.\nProficiency in MS SQL Server, Oracle, Unix, and Middleware MQ. Proven troubleshooting skills in Control-M batch jobs and SSIS packages.\nStrong automation and scripting skills (Unix Shell, Windows Batch, or equivalent) with the ability to write and debug scripts and database queries.\nSolid grasp of ITIL methodology, software engineering change management, and DR/BCP protocols.\nPersonal Attributes & Soft Skills:\nStrong team player with a high sense of urgency, capable of managing multiple priorities under tight deadlines with minimal supervision.\nExcellent communication, interpersonal, and stakeholder management skills, with the ability to build long-lasting relationships across all management levels.\nStrong analytical and structured problem-solving mindset, balanced with a \"big picture\" understanding of contextual issues.\nReceptive to coaching, self-motivated, delivery-focused, and eager to continually uplift individual and team knowledge.\nSkills\nMicrosoft Sql Server Integration Services (SSIS), Business Understanding, Microsoft Dynamics CRM, ITIL Process, Oracle, Implementation of ITIL procedures, BMC, BMC Remedy, SQL Server Reporting Services, Banking Experience, Unix shell, Microsoft SQL Servers, Unix, Microsoft SQL Server, Production Support, Middleware, Application Support, Unix platforms, Technical Queries, Incident Management","description_format":"text","description_chars":3380,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T04:31:00Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely 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