{"id":3328761,"url":"https://alion.io/job/optimum-solutions-production-support-analyst","title":"Production Support Analyst","company":{"id":3800114,"name":"Optimum Solutions","domain":"theoptimum.net","url":"https://alion.io/company/optimum-infosystem","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":7000,"max":8500,"currency":"SGD","period":"month","gross":true,"usd_annual":79632},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Apache HTTP Server","optional":false},{"name":"CyberArk","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"Nginx","optional":false},{"name":"OpenShift","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-27T00:00:00Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Job Title: Production Support Analyst\nRole Overview\nWe are seeking a Production Support Analyst with 6–9 years of experience in application support, system monitoring, dashboards, and operational reporting. The candidate should have hands-on experience with Splunk, strong SQL skills, and knowledge of Geneos monitoring tools, Unix/Linux, and enterprise IT infrastructure, preferably within the banking or financial services sector.\nKey Responsibilities\nDevelop and maintain operational dashboards, monitoring solutions, alerts, and reports using Splunk and other monitoring tools.\nWrite and optimize SQL queries to support reporting, data analysis, and operational insights.\nMonitor application performance, system availability, and operational health; troubleshoot alerts and production issues.\nSupport and administer monitoring tools such as Splunk and Geneos.\nPerform application and infrastructure troubleshooting in collaboration with support and technical teams.\nSupport incident management, change management, testing, deployment, and system enhancements in accordance with ITIL processes.\nMaintain technical documentation, operational procedures, and audit compliance.\nRequirements\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.\n6–9 years of experience in production support, application support, monitoring, or IT operations.\nHands-on experience with Splunk, including SPL, dashboards, alerts, and reporting; Geneos experience is preferred.\nStrong SQL skills and experience with Oracle databases and reporting tools.\nWorking knowledge of Unix/Linux commands, shell scripting, Java, application servers (JBoss/WebLogic), and web servers (Apache/Nginx).\nUnderstanding of ITIL Incident Management and Change Management processes.\nFamiliarity with enterprise infrastructure, including networks, load balancers, virtual machines, storage, OpenShift, and microservices.\nExposure to Python, PowerShell, Ansible, CyberArk, VDI, or IBM AS/400 is an advantage.\nStrong analytical, troubleshooting, communication, and stakeholder management skills.\nBanking, financial services, or large enterprise IT experience is preferred.\nSkills\nCommunication, Dashboards, Operational Procedures, logging bugs, implementing monitoring tools, Implementation of ITIL procedures, Technical Troubleshooting, Microsoft SQL Server, IBM AS/400, Itil Service Management, Computer Science, Reporting, Virtualisation, Ansible, Basics of Unix, Oracle Reports","description_format":"text","description_chars":2486,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-27T10:28:25Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.541,"p_room":0.945,"age_days":6,"expected_fill_days":14,"reasons":["seen:6","agency","velocity","win:mid"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":79632,"is_top_pay":false},"html_url":"https://alion.io/job/optimum-solutions-production-support-analyst","json_url":"https://alion.io/job/optimum-solutions-production-support-analyst.json","meta":{"generated_at":"2026-11-02T16:53:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23509,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800114},"rest":"https://alion.io/mcp/rest/get_company?id=3800114"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foptimum-solutions-production-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foptimum-solutions-production-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foptimum-solutions-production-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/optimum-solutions-production-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foptimum-solutions-production-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3328761}},{"tool":"search_jobs","arguments":{"company":"theoptimum.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3328761},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}