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Established in 1997, it is a leading provider of digital transformation services in Singapore.\nJob Summary\nJoin our client delivery team as a Software Engineer embedded in a major regional bank. You will ensure software reliability, troubleshoot complex incidents, optimize application performance, and collaborate with cross-functional teams to enhance monitoring systems.\nResponsibilities\nTroubleshoot Level 2 technical issues by analyzing root causes of complex software incidents and resolving code and environment-level tickets to maintain system stability\nExecute hands-on technical support during End-of-Day (EOD) batch runs by applying fixes and performance improvements\nCollaborate with service automation and Level 3 engineering teams to develop and implement advanced application monitoring tools, dashboards, and automated alerts\nCoordinate with incident managers, infrastructure teams, and database administrators to drive rapid resolution of major operational incidents and support upcoming change implementations\nRequired competencies and certifications\nBachelor’s Degree in Computer Science, Computer Engineering, or a related technical discipline\nMinimum 5 years of professional IT experience in software engineering, technical solution delivery, or application support within banking and financial services\nProficient in OS/400 (IBM i) systems architecture\nSkilled in programming languages RPG and COBOL\nKnowledge of SDLC and ITIL frameworks\nPreferred competencies and qualifications\nExperience or exposure to core banking platforms such as Silverlake\nFamiliarity with enterprise middleware/utilities including MQ, Connect Direct, and Control-M\nExperience with monitoring and log analytics tools such as Splunk, Geneos, Grafana, ElasticSearch, and Ansible\nStrong analytical and problem-solving skills with effective written and verbal communication in English\nAbility to adapt to fast-paced environments and provide occasional support during wee hours or weekends\nSkills\nControl M, COBOL, ITIL Process, Splunk, Core Banking, RPG, AS400 system, IBM iSeries, Control M Enterprise, Production Support, Service Level Management, IBM RPG, RPG III, Ansible, 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