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The role focuses on investigating and resolving complex, time-sensitive issues, managing escalations, and working closely with cross-functional teams to ensure a seamless partner experience.\nContract Duration: 12 months\nResponsibilities\nProvide high-touch operational and technical support for complex partner-related issues across digital platforms and products.\nInvestigate, troubleshoot and resolve issues through structured root cause analysis, ensuring timely and effective outcomes.\nManage sensitive, high-priority and time-critical cases, including account access, security incidents, advertising issues and account management requests.\nAssess issue severity, manage escalations and coordinate with relevant internal teams to drive resolution.\nCollaborate with cross-functional stakeholders across Partnerships, Engineering, Product and Global Operations.\nSupport operational improvement initiatives through documentation, process enhancements, knowledge sharing and internal coordination.\nManage multiple cases independently while maintaining high-quality support and service standards.\nRequirements\nAt least 3 years of experience in operations, technical support, customer support or partner/account management.\nProven experience handling complex issues in a high-touch B2B or B2B2C support environment.\nStrong troubleshooting, triaging and problem-solving skills, with the ability to identify root causes even when issues are unclear or lack established processes.\nExperience supporting digital platforms, software applications, cloud products or technology services.\nAbility to manage sensitive and high-pressure situations while working within tight timelines.\nStrong analytical skills, attention to detail and sound judgement in handling escalations.\nProficiency in Excel and data tools.\nGood to have\nExperience in Level 2 IT helpdesk, technical product support or customer service within technology companies.\nSkills\nAccount Management, Partner Solutions, 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