{"id":470070,"url":"https://alion.io/job/options-technology-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":181192,"name":"Options Technology","domain":"options-it.com","url":"https://alion.io/company/options-technology","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":48000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-12T14:54:58Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-26T10:11:30Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"Technical Support Engineer\nLocation: Hong Kong\nSalary: Competitive\nJoin the Options Support Team in Hong Kong!\nWorking for Options\nDeveloping and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success. We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.\nWho are we?\nOptions is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).\nWhy Options?\nGlobal travel: We have offices in New York, Chicago, Toronto, Hong Kong, Singapore, Tokyo, Paris, London, Cambridge, Belfast and more.\nCareer Development: You will have access to professional skills development and technical training designed to help you grow throughout your career with us.\nHigh-Performing, Autonomous Teams: Join a self-sufficient, successful team where your ideas can make a real impact.\nCompetitive Rewards: In addition to a competitive salary, we reward our employees with a range of bonus incentives and a comprehensive benefits package.\nThe Role\nThe Technical Support Engineer will sit at the heart of mission-critical trading and cloud infrastructure. You’ll work directly with cutting-edge financial technology, supporting global clients while solving complex, real-time technical challenges.\nWe’re looking for someone who has technical proficiency in:\n1 years’ desktop support experience, preferably in a Financial Services Environment, or Degree level Qualification or equivalent in relevant field.\n\nSupport Desk call logging tools - HP service centre / Remedy / Infra.\n\nSenior Management / VIP Support.\n\nCisco Unified Call Manager.\n\nBloomberg/Reuters.\n\nMCP / MCITP Windows 7 / MCDST / MCSA.\n\nITIL v3 Foundation.\n\nData Centre experience.\n\nOn call / Out of hours experience.\n\nApple products / Mobile technologies.\n\nTypical Job duties would include:\nProvide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.\n\nIssue customers with details of call assignment and likely resolution timescales.\n\nReassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.\n\nMonitor and update all incidents and requests, including calls assigned to external suppliers.\n\nReview incidents and requests with customers and work together to continuously improve service delivery provision.\n\nDeal directly with requests and complaints alike and escalate where necessary.\n\nTCP/IP Troubleshooting.\n\nLAN/WAN troubleshooting Skills.\n\nBuilding and Maintaining Desktop/Laptops (HP/Dell).\n\nWe’re also looking for candidates with:\nStrong research, writing and communication skills.\n\nAbility to work in a fast-paced and changeable working environment.\n\nExceptional organisational skills and strong attention to detail.\n\nDesire to travel and see the world.\n\nAbility to work independently and manage your own projects in a professional manner.\n\nA passion for innovation and the financial technology sector.\n\nStrong interpersonal skills.\n\nProject management skills and proven ability to manage own workload.\n\nWhat We Offer\nWe provide a competitive benefits package tailored to the technology and financial services sector:\nHealth & Wellness: Comprehensive healthcare support, risk benefits and digital wellness resources.\nFamily Support: Enhanced family leave benefits.\nProfessional Growth: Access to professional learning platforms and internal development programs.\nRetirement: Pension/retirement schemes to support your long-term financial planning.\nHow to apply\nSubmit a CV and cover letter to the Technical Support Engineer role (Hong Kong) position. On your CV, please include a section on your hobbies and interests. On the covering letter, please detail the role you are applying to, along with your availability.\nWe look forward to discussing how you can make an impact at Options Technology!\nIf you have any questions about this role, please contact ","description_format":"text","description_chars":4478,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"Hong Kong","iso":"HK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Managed IT Services (MSP)","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-06T13:08:13Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.29,"p_room":0.28,"age_days":74,"expected_fill_days":27,"reasons":["seen:33","evergreen","wave","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/options-technology-technical-support-engineer-2","json_url":"https://alion.io/job/options-technology-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-26T11:32:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15600,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181192},"rest":"https://alion.io/mcp/rest/get_company?id=181192"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foptions-technology-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foptions-technology-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foptions-technology-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/options-technology-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foptions-technology-technical-support-engineer-2"}]}