{"id":3812208,"url":"https://alion.io/job/optiv-client-success-manager-remote-usa","title":"Client Success Manager | Remote, USA","company":{"id":58723,"name":"Optiv","domain":"optiv.com","url":"https://alion.io/company/optiv","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Overland Park, United States","Atlanta, United States","Knoxville, United States","Charlotte, United States","Louisville, United States","Austin, United States","Des Moines, United States","Jacksonville, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IBM QRadar","optional":false},{"name":"LogRhythm","optional":false},{"name":"MITRE ATT&CK","optional":false},{"name":"Salesforce","optional":false},{"name":"ServiceNow","optional":false},{"name":"SIEM","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-11-05T14:59:48Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T03:40:42Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.\nThe Client Success Manager (US only - Remote) will support clients within the Managed Security Solutions (MSS) business unit. Their job is to articulate complex technical outcomes to technical and non-technical clients in a clear and concise way based on the audience. Client Success Managers are responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client.\nA strong command of security operations technical concepts and repeatable processes are required.\nThe job of the Client Success Manager is to own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.\nHow you'll make an impact\nBriefing new clients on operational execution and expected outcomes\nTechnical/tactical discussions on operational activities as they related to cyber threat actor operations\nProvide Technical and Product Support for Managed Services\nProvide Client product knowledge & support to encourage renewals\nWhat we're looking for\nFour-year degree in Cyber Security, Computer Science, Information Systems or related degree preferred\nCompTIA Security+ Certification or equivalent cyber security certification Upon Hire preferred\nKnowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc).\nKnowledgeable of MITRE Attack Framework\nSecurity+, or equivalent cyber security certification\nCurrent knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures.\nStrong presentation and verbal communication skills.\nA process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills.\nMust possess a high degree of initiative, motivation, and problem-solving skills\nAbility to translate complex technical concepts into business risk and desired outcomes\nExperience with cyber threat actor techniques, tactics, and procedures\nExperience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.\nExperience working with C-Suite executives, VPs or Directors.\nAbility to build and nurture trusted relationships with clients and internally.\nWhat you can expect from Optiv\nA company committed to our inclusive value through our Employee Resource Groups\nWork/life balance\nProfessional training resources\nCreative problem-solving and the ability to tackle unique, complex projects\nVolunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.\nThe ability and technology necessary to productively work remotely/from home (where applicable)\nEEO Statement\nOptiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.\nOptiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. 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