# Client Success Manager | Remote, USA

At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us. The Client Success Manager (US only - Remote) will support clients within the Managed Security Solutions (MSS) business unit. Their job is to articulate complex technical outcomes to technical and non-technical clients in a clear and concise way based on the audience. Client Success Managers are responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client. A strong command of security operations technical concepts and repeatable processes are required. The job of the Client Success Manager is to own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues. How you'll make an impact Briefing new clients on operational execution and

- **Id**: 3812208
- **Url**: <https://alion.io/job/optiv-client-success-manager-remote-usa>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: explicit
- **Locations**: Overland Park, United States, Atlanta, United States, Knoxville, United States, Charlotte, United States, Louisville, United States, Austin, United States, Des Moines, United States, Jacksonville, United States
- **Countries**: US
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T14:59:48Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-10T14:42:13Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 4071
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Information Security, Managed Security, Systems Integrators

## Company

- **Id**: 58723
- **Name**: Optiv
- **Domain**: optiv.com
- **Url**: <https://alion.io/company/optiv>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 83
- **Open postings**: 12
- **Ghost share**: 0
- **Stale share**: 0.667
- **Repost share**: 0
- **Time to fill p50 days**: 22
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **IBM QRadar** — Optional: no
- **LogRhythm** — Optional: no
- **MITRE ATT&CK** — Optional: no
- **Salesforce** — Optional: no
- **ServiceNow** — Optional: no
- **SIEM** — Optional: no
- **Splunk** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-05T14:59:48Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 22
- **Reasons**: conf:3, stale_co, velocity, win:early
- **Computed at**: 2026-11-10T06:52:35Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.