{"id":2362672,"url":"https://alion.io/job/optro-technical-support-specialist-poland","title":"Technical Support Specialist (Poland)","company":{"id":4295,"name":"Optro","domain":"optro.ai","url":"https://alion.io/company/optro","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":{"min":110000,"max":125000,"currency":"PLN","period":"year","gross":null,"usd_annual":31873},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T13:28:37Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T00:04:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are\nHaving surpassed $300M ARR and continuing to grow, Optro helps enterprises transform risk into opportunity through its AI-powered GRC Intelligence Platform. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights.\nAt Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!\nWhy This Role is Exciting\nDo you love solving problems and helping people? We're looking for a Client Support Specialist (German Bilingual) to join our team and help propel Optro to be the category-defining global platform for connected risk. In this role, you'll be on the front lines, connecting with clients, guiding them through technical challenges and ensuring they have an exceptional experience with the Optro platform.\nKey Responsibilities\nResolve client issues: Respond to client’s product functionality questions and provide technical troubleshooting through email, live chat, and scheduled live video sessions.\n\nBe a product expert: Learn our platform inside and out to provide clear, effective guidance on product features and functionality.\n\nCollaborate across teams: Work closely with our engineering and product teams to escalate issues and provide valuable client feedback, driving product improvement.\n\nWork with cutting-edge tools: Utilize our advanced AI tools and internal knowledge bases to quickly draft responses, summarize tickets, and identify key client issues. You'll be at the forefront of leveraging technology to provide faster, more accurate support.\n\nAdvocate for the client: Identify trends in client feedback and proactively recommend changes that can improve their overall user experience.\n\nWhat We're Looking For\nYou're a natural problem-solver: You have a proven track record of diagnosing and resolving technical issues with a high degree of empathy and patience.\n\nYou're an excellent communicator: You can explain complex technical concepts in a simple, easy-to-understand way, both in writing and on a call.\n\nYou're driven to learn: You have a curious mindset and a passion for technology. You're eager to learn new things and adapt to new challenges.\n\nExperience in technical support: You have experience in a Tier 1 or similar support role, preferably for a SaaS or technology product.\n\nAttributes for a Successful Candidate\nTarget Locations: Poland (Specifically Warsaw or Krakow)\n\nShift Parameters: EMEA Weekday Hours (9 AM - 6 PM British Standard Time)\n\nCore Non-Negotiables:\nC1 / Advanced-High German & English proficiency (MUST)\n\nPhysical residence in Poland (Warsaw/Krakow) (MUST)\n\n3+ years SaaS / Tech Tier 1 Customer Support experience (MUST)\n\nAbility to work 9 AM - 6 PM BST shift (MUST)\n\nA natural self starter with the ability to analyze and troubleshoot in order to resolve problems quickly\n\nExcellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications\n\nDemonstrated ability to own cross-functional relationships with internal teams to drive issue resolution for customers\n\nBachelor's degree or commensurate combination of education and experience\n\nNice to Have\nAccounting & Audit knowledge is a plus\n\nFamiliarity with helpdesk ticketing system; Zendesk experience a plus\n\nC1 or Advanced French language proficiency as well.\n\nPerks (PEO locations: Poland, Netherlands, UAE)\nLaunch a career at one of the fastest-growing SaaS companies in North America and EMEA!\n\nMonthly work from home allowance - varies by location\n\nBenefits depend on location but include statutory coverage\n\nCompetitive compensation & bonus program\n\nAnnual leave and holidays\n\nEmployee resource groups\n\nOpportunities for team and company-wide get-togethers!\n\n*perks may vary based on eligibility/location\nOur Company Values\nCustomer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset.\n\nGritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.\n\nDrive innovation: Create the future. Continuously improve what exists and invent what’s next.\n\nWin, together: One team. No silos, no egos. Drive to be the best and support each other’s success.\n\nGrowth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.\n\nPlease note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.\nWe love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.\n#LI-Remote","description_format":"text","description_chars":5511,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":true},{"language":"German","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance"],"lifecycle":[{"event":"open","at":"2026-10-12T16:05:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:0","win:early"],"computed_at":"2026-10-13T01:00:29Z"},"pay":{"stated_usd_annual":31873,"is_top_pay":false},"html_url":"https://alion.io/job/optro-technical-support-specialist-poland","json_url":"https://alion.io/job/optro-technical-support-specialist-poland.json","meta":{"generated_at":"2026-10-13T01:00:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1473,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4295},"rest":"https://alion.io/mcp/rest/get_company?id=4295"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foptro-technical-support-specialist-poland"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foptro-technical-support-specialist-poland"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foptro-technical-support-specialist-poland"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/optro-technical-support-specialist-poland\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foptro-technical-support-specialist-poland"}]}