{"id":2357612,"url":"https://alion.io/job/optusinc-account-manager-optus-inc","title":"Account Manager - Optus, Inc","company":{"id":4419672,"name":"Optusinc","domain":"optusinc.com","url":"https://alion.io/company/optusinc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-12T15:04:17Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T18:32:44Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"As an Account Manager, you will own and expand a portfolio of customer accounts, serving as a trusted advisor and strategic partner. This role is focused on customer retention, revenue growth, and account expansion, with a strong emphasis on renewals, upselling, and cross-selling opportunities.\nYou will play a key role in strengthening customer relationships, identifying growth opportunities, and delivering solutions that help customers achieve their goals while contributing directly to company success.\nFor candidates outside of driving distance to our office, this role may be offered as a remote opportunity.\nRESPONSIBILITIES:\nManage a defined portfolio of customer accounts.\nBuild strong customer relationships that drive long-term loyalty and retention.\nIdentify and capitalize on upsell and cross-sell opportunities to maximize account value.\nConsistently achieve and exceed assigned revenue growth and retention goals.\nEngage customers through proactive outreach, business reviews, and strategic account planning.\nRe-engage dormant or underperforming accounts and uncover new growth opportunities.\nEnsure a seamless onboarding experience and successful transition of new customers from the Business Development team.\nMaintain accurate account activity, pipeline updates, and customer records in Salesforce.\nMeasure success through customer engagement, account retention, revenue growth, and achievement of activity goals.\nCollaborate with internal teams to deliver exceptional customer experiences and business outcomes.\nREQUIREMENTS:\nBachelor's degree in Business or a related field preferred; high school diploma or equivalent required.\nProven success in account management, customer success, business development, consultative sales, or a related customer-facing role.\nDemonstrated success achieving revenue, retention, or account growth goals.\nStrong ability to uncover customer needs, present solutions, negotiate pricing and terms, and secure customer renewals and expansion opportunities.\nExperience identifying and driving growth opportunities within existing customer accounts.\nStrong prospecting, relationship management, and consultative selling skills; cloud or technology sales experience is a plus.\nComfortable engaging and presenting to executive-level stakeholders.\nExcellent verbal and written communication skills with exceptional attention to detail.\nHighly organized with strong time-management and prioritization abilities.\nSelf-motivated and able to work independently while collaborating effectively within a team environment.\nAdaptable, resilient, and capable of managing multiple priorities in a fast-paced setting.\nProficiency with CRM platforms (Salesforce preferred) and Microsoft Office applications, including Outlook, Word, and Excel.\nValid driver's license; ability to travel for business as needed, up to 50% travel. \nWHAT WE OFFER:\nBase + Commission\n401(k)\n401(k) matching\nAD&D insurance\nDental insurance\nDisability insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nProfessional development assistance\nReferral program\nTuition reimbursement\nVision insurance\nWHO WE ARE:\nWe’re not just another IT services firm-we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible.\nAt Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence.\nPHYSICAL DEMANDS / WORKING CONIDITIONS:\nOccasional travel to off-site customer locations as needed. Ability to read, write, and communicate orally and in writing to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to move boxes weighing up to 50 lbs. periodically. 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