{"id":3487529,"url":"https://alion.io/job/opus-2-case-manager","title":"Case Manager","company":{"id":3738,"name":"Opus 2","domain":"opus2.com","url":"https://alion.io/company/opus2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":127000,"period":"year","method":"role_country_seniority_unknown","sample_n":227},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T22:11:55Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T18:49:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Opus 2\nFor more than 15 years, Opus 2 has developed award-winning solutions trusted by the most successful law firms and used in thousands of legal proceedings around the world. Transforming how lawyers work on matters, Opus 2 eliminates inefficiencies and connects legal teams with the collaborative software they need to work smarter and more effectively together. The team also delivers the essential technology and expertise needed to conduct dispute resolution proceedings in the most modern, seamless, and secure way possible.\nThis client facing position requires someone who is confident, organised and hardworking and the ideal candidate will demonstrate a keen desire to build a career at Opus 2 by becoming a key and trusted member of the Client Services team.\nWhat you'll be doing\n Acting as the main point of contact for clients providing consultative advice in relation to all aspects of our hearing room services including the collation of transcription, equipment and logistics requirements\n Liaising directly with solicitors, barristers, judicial clerks and court reporting teams, providing information, upselling where appropriate, troubleshooting as required and gathering feedback.\n Having in-depth knowledge of the Opus 2 platform to ensure you can advise clients on how to maximise its usage\n Liaising closely with the Business Development, Solution Operations, Production, Software Engineering and Technical Delivery teams to ensure the delivery of a seamless, efficient service.\n Regular and accurate recording of control information and timely billing at month end.\n Requirements\nWhat we’re looking for in you\n Bright and engaging, with a willingness to learn and use initiative.\n Excellent verbal and written communication skills.\n Strong attention to detail, time management and the ability to juggle tasks, adapt and work under pressure.\n Proficiency in Microsoft Office applications.\n Team player with a flexible attitude to meet the changing needs of the business and our clients. \n Proven track record in a client facing or professional services role is desirable but not essential.\n\nHours\n Full time, 9:00am - 5:30pm\n Remote work outside of these hours, including at weekends, may be required.\n Benefits\nWorking at Opus 2\nOpus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with 49 out of 50 of the world’s largest law firms are using Opus 2.\nOur achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:\n Contributory pension plan.\n 26 days annual holidays, flexible working, and length of service entitlement.\n Health Insurance.\n Loyalty Share Scheme.\n Enhanced Maternity and Paternity.\n Employee Assistance Programme\n Electric Vehicle Salary Sacrifice.\n Cycle to Work Scheme.\n Calm and Mindfulness sessions.\n A day of leave to volunteer for charity.\n Accessible and modern office space and regular company social events.","description_format":"text","description_chars":3061,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Transcription Services","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-29T22:11:55Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":43,"reasons":["conf:1","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/opus-2-case-manager","json_url":"https://alion.io/job/opus-2-case-manager.json","meta":{"generated_at":"2026-10-31T19:36:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":4441,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3738},"rest":"https://alion.io/mcp/rest/get_company?id=3738"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopus-2-case-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopus-2-case-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopus-2-case-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opus-2-case-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopus-2-case-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3487529}},{"tool":"search_jobs","arguments":{"company":"opus2.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3487529},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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