{"id":3867924,"url":"https://alion.io/job/opus-2-e-bundle-disputes-support","title":"E-Bundle Disputes Support","company":{"id":3738,"name":"Opus 2","domain":"opus2.com","url":"https://alion.io/company/opus2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T13:05:08Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T10:52:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are looking for someone to join the Solution Operations team in Pittsburgh as E-Bundle Disputes Support, reporting to the Solution Operations Managers. As a client facing role, you’ll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across Litigations, Arbitrations, Inquests and Inquiries. In doing so, you’ll work closely with the remainder of the Solution Operations team and other departments in a fast-paced, dynamic environment to ensure we are continuing to offer an effective external service whilst developing internal processes and systems.\nWith the ‘People make Opus 2’ as a core value, we are looking for an enthusiastic, proactive and computer literate individual who demonstrates a keen desire to progress through the team and build a career at the company.\nWhat you'll be doing\nHands-on disputes technology support including the management of electronic documentation, involving the upload and organization of material in accordance with client instruction. \nActioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters. \nLiaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries. \nProactively ensuring that the team inbox and internal communication with other departments is managed efficiently. \nAdvanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data. \nTroubleshooting client-reported issues and liaising internally as necessary until a resolution is reached. \nProcessing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles. \nWorking closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly. \nPrompt and accurate recording of task information for billing. \nRequirements\nWhat we're looking for in you\nBright and engaging, with a willingness to learn and proactively use own initiative. \nAbility to work individually and within a team. \nStrong attention to detail with the ability to juggle tasks and work under pressure. \nExcellent troubleshooting and problem-solving skills. \nOutstanding communication skills and a confident telephone manner. \nInterest in technology, processes and systems. \nProficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat. \nExperience working in a professional, client-facing support role, preferable in the legal technology industry. \nBenefits\nWorking for Opus 2\nOpus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive:\n401k contribution.\n21 days annual holidays, flexible working, and length of service holiday entitlement.\nLoyalty Share Scheme.\nHealthcare, Dental and Vision Insurance.\nLife, short-term and long-term disability Insurance.\nCalm and Mindfulness sessions.\nA day of leave to volunteer for charity work.\nAccessible and modern office space.","description_format":"text","description_chars":3281,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Transcription Services","Legal Software"],"lifecycle":[{"event":"open","at":"2026-11-06T13:05:08Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:2","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/opus-2-e-bundle-disputes-support","json_url":"https://alion.io/job/opus-2-e-bundle-disputes-support.json","meta":{"generated_at":"2026-11-07T12:08:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3738},"rest":"https://alion.io/mcp/rest/get_company?id=3738"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopus-2-e-bundle-disputes-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopus-2-e-bundle-disputes-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopus-2-e-bundle-disputes-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opus-2-e-bundle-disputes-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopus-2-e-bundle-disputes-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3867924}},{"tool":"search_jobs","arguments":{"company":"opus2.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3867924},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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