{"id":3328005,"url":"https://alion.io/job/opus-front-office-assistant","title":"Front Office Assistant","company":{"id":3511209,"name":"Opus","domain":"opus.com.my","url":"https://alion.io/company/opus-com-my","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2000,"max":2500,"currency":"MYR","period":"month","gross":true,"usd_annual":7344},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T08:16:18Z","employer_posted_date":null,"last_verified_at":"2026-10-27T08:16:18Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"OPUS Hospitality (OPUS Hospitality Sdn Bhd / OPUS BT Management Sdn Bhd / OPUS IL Management) is hiring a Front Office Assistant in the Front Office / Operations department to deliver professional, efficient and guest-focused front office services. The role ensures smooth check-in/check-out, accurate reservations handling, proper billing and cash handling, coordination with other departments, and a positive first and last impression for guests.\nRequirements\nResponsibilities:\nWelcome and check-in/check-out guests in a courteous, efficient and professional manner.\nHandle guest reservations, walk-ins, room assignments and rate quotations accurately.\nRespond promptly to guest enquiries, requests and complaints, escalating where necessary.\nMaintain accurate guest records, billing and cashiering in line with SOPs.\nCoordinate with Housekeeping, Bellman and other departments to ensure room readiness and guest service flow.\nHandle telephone calls, messages and correspondence professionally.\nProcess payments, deposits and ensure proper cash handling and end-of-shift reconciliation.\nMaintain product knowledge of hotel facilities, promotions and local attractions to assist guests.\nEnsure the front desk and lobby area are kept clean, organised and presentable always.\nSupport emergency and security procedures as required.\nMaintain close communication and coordination with the reservations team and ensure booking information are in order.\nRequirements / Qualifications:\nDiploma or equivalent in Hospitality Management or related field.\nPrior experience in front office or guest service operations preferred.\nGood command of English and Bahasa Malaysia; additional languages an advantage.\nProficient in hotel PMS and basic Microsoft Office applications.\nPleasant, well-groomed and service-oriented disposition.\nAble to work shifts, weekends and public holidays as required.\nPossession of own transport is an added advantage.\nSkills\nHotel PMS, Microsoft Office, Reservations Handling, Check-in/Check-out Procedures, Cash Handling, Billing & Cashiering, Guest Relations, Telephone Handling, Coordination with Housekeeping, Complaint Handling","description_format":"text","description_chars":2147,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-27T11:01:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["seen:0","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":7344,"is_top_pay":false},"html_url":"https://alion.io/job/opus-front-office-assistant","json_url":"https://alion.io/job/opus-front-office-assistant.json","meta":{"generated_at":"2026-10-28T09:27:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1999,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3511209},"rest":"https://alion.io/mcp/rest/get_company?id=3511209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopus-front-office-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopus-front-office-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopus-front-office-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opus-front-office-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopus-front-office-assistant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3328005}},{"tool":"search_jobs","arguments":{"company":"opus.com.my","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3328005},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}