{"id":2612296,"url":"https://alion.io/job/opus-it-services-pte-senior-it-manager","title":"Senior IT Manager","company":{"id":254717,"name":"OPUS IT Services Pte","domain":"opusit.com.sg","url":"https://alion.io/company/opusit","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":8500,"max":10500,"currency":"SGD","period":"month","gross":true,"usd_annual":98004},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Confluence","optional":false},{"name":"Copilot","optional":false},{"name":"DNS","optional":false},{"name":"LLM","optional":false},{"name":"Service Desk","optional":false},{"name":"Splunk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-15T00:00:00Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"We are looking for a Senior IT Manager to own and lead the IT function for our Singapore office. You will manage the local IT team, run vendor and budget strategy, and be accountable for IT security, compliance and service quality for about 70 on-site users, including local staff and Korean expatriates. You will be the key link between HQ and the local business, working closely with Korean-speaking HQ management.\nScope at a Glance\nAbout 70 on-site users, including local staff and Korean expatriates\n240+ managed devices: laptops, monitors, printers, copiers and desk phones\nAbout 20 active vendor contracts, worth around US$1.2M in total\nA two-person IT team, with complex technical issues escalated to HQ\nKey Responsibilities\nIT Leadership & Strategy\nLead, coach and develop the local IT team, setting priorities, performance goals and service standards\nDefine the local IT roadmap in line with HQ direction and business needs\nPrepare and own the annual IT investment proposal and budget across PC, network, server, security and IT services, and track spend against plan\nReport on IT performance, risks and project status to local management and HQ\nVendor & Contract Management\nOwn the contract lifecycle for IT services, hardware and maintenance: RFQ, quotation comparison, price negotiation, legal pre-approval, signing and renewal\nCoordinate approvals and procurement with Sales, Legal, Finance and HQ\nPrepare the annual IT investment proposal across PC, network, server, security and IT services\nLicense & Asset Management\nGovern paid-license allocation: review requests, track seat holders and reconcile HQ's annual charge-back\nOversee asset records with Finance (SAP for capitalisation, tracking sheets for serial numbers and refresh cycles) across purchase, deployment, refresh and disposal\nKeep users informed of renewals and vendor-side license issues, and write guides foreach new process\nIdentity, Access & Security\nOversee Active Directory and SVPN administration (account lifecycle, access changes, device binding, usage and connection logs)\nOwn the deployment and maintenance of MFA, SSO and endpoint protection, and oversee patching and software deployment through Intune\nRespond to security requests from HQ, and lead preparation of documents, access logs and MFA evidence for internal and external audits\nMonitor and report IT and physical security status using Splunk and JIRA, and drive remediation of gaps\nIT Operations & User Support\nBe accountable for the overall quality of IT support, including L1/L2 and VIP support for PCs, printers, Wi-Fi/LAN, VPN, conferencing, AV and Knox collaboration tools\nHandle escalations and lead diagnosis of network issues, separating account faults from network faults\nOversee monitoring and updates of servers, CCTV, time-attendance systems and other office devices\nStep in hands-on where needed to resolve critical issues\nKnowledge, Automation & Gen AI\nOversee the IT knowledge base (Confluence) and the internal LLM chatbot, including failed cases and scenario updates\nDrive adoption of Gen AI tools (KNOX Copilot and Meeting Copilot), escalate technical issues to HQ and lead user training\nChampion automation of routine alerts, renewal reminders and repetitive processes\nStakeholder Communication\nServe as the bridge between HQ and local users, conveying and escalating information accurately in English and Korean, and in Mandarin when needed\nRequirements\nFluent English and Korean (spoken and written) is a must, as the role involves daily communication, coordination and reporting with Korean-speaking HQ management and expatriate colleagues.\nAt least 8 years of experience in IT operations, service desk or infrastructure management, preferably in a multinational\nAt least 3 years in a team lead or people management role\nProven experience managing IT budgets and vendor contracts, including negotiation and renewal\nHands-on experience with Active Directory, MFA/SSO and Intune, SCCM or similar endpoint tools, plus networking (TCP/IP, DNS, Wi-Fi, VPN)\nExperience handling vendor quotations, procurement or contract coordination\nExperience tracking assets and software licenses accurately\nStrong documentation habits, and the ability to prioritise and make decisions independently in a small on-site team\nComfortable training users and presenting to groups\nAbility to travel outside of Singapore for business trip\nGood to Have\nBusiness-level Mandarin\nExposure to SAP, CMDB or asset-management tools\nExperience rolling out Gen AI or collaboration tools\nExperience supporting internal or external IT audits\nITIL or Microsoft certification\nSkills\nBusiness Travel Arrangements, Business Roadmaps, On-site Coordination, Endpoint Management, Group Training, Contract and Vendor Management, Project Risk Management, Procurement, Coordinating Procurement, Contract Lifecycle Management, IT Leadership, Tracks expenditures, Professional Communication, Software Licensing, Develop and Coach, Contract 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