{"id":1991398,"url":"https://alion.io/job/opus-people-solutions-account-manager-2","title":"Account Manager","company":{"id":2352546,"name":"Opus People Solutions","domain":"opuspeoplesolutions.co.uk","url":"https://alion.io/company/opuspeoplesolutions","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33312,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":44558},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T06:06:15Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-21T18:53:28Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Are you passionate about leadership, customer service, and making a positive difference every day? Vertas is looking for a dedicated Facilities Management Account Manager to join our Facilities Management Team.\nWho are Vertas?\nVertas delivers trusted, integrated facilities management solutions across Great Britain. Our team of 5,000 colleagues provides a comprehensive range of facilities services, including cleaning, catering, property design, recruitment, transport, and environmental management. You'll find us putting the customer at the heart of everything we do, while prioritising our colleagues' health, safety and wellbeing.\nAbout the Role:\nAs a Facilities Management Account Manager, you will play a key role in managing commercial relationships with customer organisations across a designated geographical area, ensuring the delivery of high quality Facilities Management services while identifying opportunities for business growth and diversification.\nThis is a hybrid role, offering a combination of home based working and travel to customer sites across Nottinghamshire. Regular travel will be required to support operational teams, undertake audits, review service performance, build customer relationships and identify opportunities for business growth.\nYou will be responsible for managing customer accounts, leading operational teams, ensuring service delivery remains compliant and commercially successful, and building strong relationships with customers to retain existing business and develop new opportunities.\nYour responsibilities will include:\nBuilding and maintaining positive relationships with key decision makers within customer organisations\nManaging the delivery of Building Cleaning, Site Management and associated Facilities Management services\nProviding technical advice and support to customers and employees\nLeading, supporting and developing operational teams\nManaging recruitment, retention, training and development of staff\nMonitoring operational performance, budgets and service standards\nProducing tender bids and supporting contract retention activities\nIdentifying and implementing new business opportunities\nReviewing existing contracts and implementing service changes where required\nManaging associated Facilities Management functions including waste management, pest control, window cleaning, security and sanitary services\nConducting customer service reviews to ensure service delivery meets customer expectations\nMonitoring financial performance across a portfolio of contracts\nDeputising for the Senior Account Manager when required\nWho are we looking for?\nPrevious experience within Facilities Management, Contract Management or Account Management\nExperience managing service delivery across multiple sites\nExperience leading and developing operational teams\nStrong customer relationship management skills\nCommercial awareness and experience managing budgets\nA sound understanding of health and safety legislation and compliance requirements\nExcellent communication, negotiation and problem solving skills\nThe ability to work effectively in a fast paced and customer focused environment\nA relevant industry qualification at NVQ Level 3 or above is desirable\nExperience managing and developing frontline employees\nA full UK driving licence and willingness to travel regularly across Nottinghamshire is essential\nWhat You'll Bring\nExcellent leadership and people management skills\nStrong customer care and relationship building abilities\nExcellent organisational and time management skills\nCommercial awareness and financial understanding\nThe ability to prioritise workloads and manage competing demands\nA proactive and solutions focused approach\nStrong written and verbal communication skills\nA full UK driving licence and the ability to travel frequently to customer sites across Nottinghamshire\nThe right to work in the UK\nKey Accountabilities\nProviding positive leadership to Cleaners, Supervisors, Caretakers and Site Managers\nUndertaking regular customer visits and service reviews\nSupporting operational teams through site audits and performance reviews\nEnsuring all legislative, contractual and health and safety requirements are met\nManaging contract performance and identifying opportunities for growth\nMaintaining financial performance across a portfolio of contracts\nSupporting new business development and diversification opportunities\nEffectively utilising systems and technology to manage performance and resources\nEnsuring excellent service standards are delivered across all customer sites\nApply Today\nIf you're ready to bring your leadership, commercial and customer service skills to a company that values people and places, apply now and start your journey with Vertas.\nOur organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.\nOffers of employment are subject to appropriate pre employment checks, which may include:\n * Enhanced Disclosure and Barring Service (DBS) check * Children's Barred List check (where applicable) * Right to Work checks * Satisfactory references * Verification of qualifications and professional registrations (where applicable) * Occupational Health and medical clearance (where applicable) * Assessment of suitability to work with children\n This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. As this role is eligible for an Enhanced DBS check, applicants are required to declare any cautions and convictions that are not protected under current filtering rules.","description_format":"text","description_chars":5618,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T06:34:17Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.31,"p_room":0.45,"age_days":13,"expected_fill_days":9,"reasons":["conf:3","agency","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":44558,"is_top_pay":false},"html_url":"https://alion.io/job/opus-people-solutions-account-manager-2","json_url":"https://alion.io/job/opus-people-solutions-account-manager-2.json","meta":{"generated_at":"2026-10-21T19:22:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27417,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2352546},"rest":"https://alion.io/mcp/rest/get_company?id=2352546"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopus-people-solutions-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopus-people-solutions-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopus-people-solutions-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opus-people-solutions-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopus-people-solutions-account-manager-2"}]}