{"id":3984540,"url":"https://alion.io/job/opus-people-solutions-control-centre-operator","title":"Control Centre Operator","company":{"id":2352546,"name":"Opus People Solutions","domain":"opuspeoplesolutions.co.uk","url":"https://alion.io/company/opuspeoplesolutions","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rugby, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":13,"currency":"GBP","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T16:24:16Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:08:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Control Centre Operator\nPay: £13.91 per hour\nShifts: Day Shifts including some weekends between 6am-6:00pm\nLocation: Rugby Town Hall CV21 2RR- onsite only\nContract Length: 3 months with review for extension\nOpus People Solutions are recruiting on behalf of Rugby Borough Council for enthusiastic and customer service focused Control Centre Operator to join their Sheltered Housing Team to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.\nMain duties are to respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example this might be to call an ambulance, book an emergency visit or activate the Emergency Plan should this need arise. You will be expected to maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.\nWe are seeking candidates with a full UK driving licence to be able to respond to emergencies in person and assist with equipment installation/repair.\nThe Control Centre Operator also will call out to clients ensuring information is up to date, taking call from prosepective new clients and programming equipment for installation and upgrade.\nThe successful candidate will possess excellent customer service skills, a calm and confident manner and approach, clear and fluent English, excellent listener and competent IT skills.\nWhat we're looking for:\nExperience of working with vulnerable adults\nCall centre background \nDriving licence essential\nAll offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.\nApply now for more information!","description_format":"text","description_chars":1846,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-09T21:08:30Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:1","agency","win:early"],"computed_at":"2026-11-09T22:39:55Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/opus-people-solutions-control-centre-operator","json_url":"https://alion.io/job/opus-people-solutions-control-centre-operator.json","meta":{"generated_at":"2026-11-09T22:39:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12455,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2352546},"rest":"https://alion.io/mcp/rest/get_company?id=2352546"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopus-people-solutions-control-centre-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopus-people-solutions-control-centre-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopus-people-solutions-control-centre-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opus-people-solutions-control-centre-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopus-people-solutions-control-centre-operator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3984540}},{"tool":"search_jobs","arguments":{"company":"opuspeoplesolutions.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3984540},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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