{"id":1917293,"url":"https://alion.io/job/opus-people-solutions-it-field-support-engineer","title":"IT Field Support Engineer","company":{"id":2352546,"name":"Opus People Solutions","domain":"opuspeoplesolutions.co.uk","url":"https://alion.io/company/opuspeoplesolutions","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":38000,"currency":"GBP","period":"year","gross":null,"usd_annual":50223},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-09-30T13:00:26Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T09:47:58Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"A market leading business in Suffolk is seeking a field IT technician who will be required to travel to local sites once or twice a week.\nThe Field Support Technician delivers high-quality onsite and remote IT support across locations, ensuring colleagues can effectively access and use technology to perform their roles.\nThe role is the primary technology presence at operational sites, covering technical support, device deployment, workplace technology and user engagement. The post-holder will work closely with the Service Desk, Infrastructure Team and third-party providers to own incidents, drive technology improvements and support a secure, modern and reliable IT environment across the Group.\nLocations include: Suffolk Essex Norfolk - once or twice a week. Nottingham once a month.\nProvide hands-on 1st and 2nd line IT support at offices, sites and remotely.\n\nOwn incidents and service requests through to resolution, keeping users and the ITSM platform updated.\n\nDiagnose and resolve hardware, software, peripheral, printing, meeting-room and connectivity issues.\n\nEscalate complex issues to the appropriate technical team or third-party provider, ensuring a clear and effective handover.\n\nAct as the local IT representative for assigned sites, building positive relationships with managers and users\n\nBuild, configure, deploy, replace and recover laptops, desktops, mobile devices, printers and peripherals.\n\nSupport modern endpoint management, device enrolment and configuration using Microsoft Intune.\n\nAssist with joiner, mover and leaver activities, including equipment preparation, deployment and return.\n\nMaintain accurate asset records, stock levels and equipment allocation throughout the device lifecycle.\n\nSupport the adoption of Microsoft Intune, Windows Autopilot and other modern workplace technologies.\n\nPerform device health checks and support proactive replacement planning\n\nQualifications\nGood general standard of education, including Maths and English (GCSE A-C or equivalent).\nRelevant IT qualification desirable, e.g. CompTIA A+, Microsoft 365 Fundamentals or ITIL Foundation.\nTechnical Knowledge & Experience\nExperience in a desktop support, field support, IT technician or 2nd line IT role.\nStrong practical knowledge of Windows, Microsoft 365, hardware, peripherals and workplace technology.\nWorking knowledge of networking fundamentals, Microsoft Entra ID and MFA.\nExperience with endpoint management tools such as Microsoft Intune or Autopilot desirable.\nExperience with ITSM/ticketing systems and third-party IT providers desirable.\nCommunication & Working Style\nStrong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.\nAble to take ownership of incidents, prioritise workload and work independently.\nCollaborative approach with the ability to build effective relationships with users, site managers, suppliers and technical teams.\nSelf-motivated, organised and willing to learn.\nAdditional Requirements\nFull UK driving licence and willingness to travel regularly \nFlexible approach to working hours where required for site visits, projects or planned IT changes.\nAble to safely transport and install IT 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