{"id":1917328,"url":"https://alion.io/job/opus-people-solutions-it-support-analyst","title":"IT Support Analyst","company":{"id":2352546,"name":"Opus People Solutions","domain":"opuspeoplesolutions.co.uk","url":"https://alion.io/company/opuspeoplesolutions","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-25T15:01:19Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T16:46:09Z","board_verified":false,"closed_at":"2026-10-12T16:46:09Z","days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"IT Support Analyst\nJoin Vertas Group and Grow Your IT Career\nAre you passionate about technology and great at helping people? We're looking for a IT Support Analyst to join our IT team and play a key role in delivering exceptional support across the Vertas Group.\nAt Vertas, you'll be more than just a support analyst. You'll gain exposure to a wide range of technologies, contribute to service improvements, support cyber security initiatives, and be part of a team that values collaboration, development, and customer service excellence. You will be based out of our Friars Bridge Road office in the town centre of Ipswich local to the Ipswich Train Station\nWhat You'll Do\nBe the first point of contact for IT support queries and incidents.\nSupport Microsoft 365, Windows, laptops, mobile devices and business applications.\nSupport users with onboarding, account setup, and IT inductions.\nConfigure and deploy laptops, mobile devices, and peripherals.\nTroubleshoot networking and connectivity issues.\nSupport cyber security activities and help colleagues work securely.\nWork with colleagues and third-party suppliers to ensure excellent service delivery.\nContribute to continuous improvement and knowledge sharing within the IT team.\nIdentify opportunities to improve the experience we provide to our users.\nWhat We're Looking For\nExperience in an IT Support or Service Desk role, or strong technical aptitude.\nKnowledge of Microsoft 365 and modern workplace technologies.\nStrong problem-solving and communication skills.\nExcellent communication and customer service skills.\nA willingness to learn, develop, and grow your technical skills.\nA proactive approach and willingness to take ownership of problems.\nCuriosity about technology and a desire to keep learning.\nWhy Join Vertas Group?\nBe part of a supportive and friendly team\nDevelop your skills across a broad technology landscape\nGain hands-on exposure to cyber security and modern Microsoft technologies\nMake a real impact supporting colleagues across the business\nAccess opportunities for training, development, and career progression\nIf you're looking for a role where you can develop your career, expand your technical knowledge, and make a difference every day, we'd love to hear from you.","description_format":"text","description_chars":2253,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity"],"lifecycle":[{"event":"open","at":"2026-10-05T16:46:58Z"},{"event":"close","at":"2026-10-12T16:46:09Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/opus-people-solutions-it-support-analyst","json_url":"https://alion.io/job/opus-people-solutions-it-support-analyst.json","meta":{"generated_at":"2026-10-12T17:18:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27784,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2352546},"rest":"https://alion.io/mcp/rest/get_company?id=2352546"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopus-people-solutions-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopus-people-solutions-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopus-people-solutions-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opus-people-solutions-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopus-people-solutions-it-support-analyst"}]}