{"id":2980373,"url":"https://alion.io/job/opusagency-it-operations-support-technician","title":"IT Operations Support Technician","company":{"id":179941,"name":"Opusagency","domain":"opusagency.com","url":"https://alion.io/company/opusagency","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Beaverton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T06:53:48Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T01:48:09Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Title: IT Operations Support Technician\nGroup/Team: IT\nReports to: Director, IT Operations\nLocation: Beaverton, OR\nEmployment Type: FT, Exempt, Salary\nTravel Requirements: \nWHO WE ARE\nTHE OPUS GROUP\nThe Opus Group represents a shared services model that provides administrative support to our “house of brands.” Our house of brands includes Opus, MAS and Verve. Our structure provides scalable and efficient administrative services and support that adds fuel to the growth of our brands. Operating independently, each brand serves its own clients with purposeful services and solutions.\nOPUSAGENCY\nOpus Agency partners with world-shaping brands like Amazon, Google, Microsoft, and Salesforce to catalyze movements through shared experiences. Crafted through our end-to-end capabilities and propelled from the epicenter of events, content, and community, these experiences are renowned for accelerating momentum-and success-for everyone involved.\nBuilt across four decades, we scale excellence at the forefront of focused strategy, fearless creativity, emerging technology, and agile delivery. Today, as the flagship of The Opus Group, our team members are outperforming from hubs throughout the United States, in the heart of London, and around the world.\nIf you embody our cultural pillars-if you can bring versatility, embody optimism, elevate integrity, catalyze curiosity, and own excellence-then join us in fueling the future of brand movements.\nWHAT WE ARE LOOKING FOR\nThe IT Operations Support position is responsible for resolving the day-to-day technology challenges that prevent employees from serving our customers. In addition to providing excellent customer service skills, triage, follow-through, and timely problem resolution, IT Operations Support technicians are responsible for reducing the amount of trouble tickets in the organization over time. This is achieved through root cause analysis, automation, implementation/configuration of tools, and a deep understanding of systems and cause/effect.\nThrough collaboration with the other IT team members (Business Systems Analysts, Security & Compliance, Infrastructure, and IT Management), the IT Operations Support technicians are responsible for managing existing desktop tools along with implementation, configuration, and roll out of new ones. This includes, but is not limited to, configuration management, asset management, system monitoring, patch management, and the ticketing system.\nYOU SHOULD HAVE\n3+ years of experience in customer service and at least 2 years in providing IT support specifically\nEffective written and verbal communication and collaboration skills\nProficient listener, capable of translating requests into actionable tasks\nExcellent troubleshooting and problem-solving skills\nAwareness of Information Security best practices\nDemonstrated knowledge of a broad range of hardware and software \nESSENTIAL RESPONSIBILITIES\nAssist users in-person at the Beaverton office location, as well as remote assisting users who operate from home offices\nProvide exemplary customer support, primarily in-person, to resolve technology challenges experienced by our employees\nUnderstanding of MS Windows and Mac operating systems\nKnowledge of and ability to troubleshoot a wide variety of software systems, locally installed, client/server, and cloud based\nPresent a professional image as a representative of the company\nEstablish and maintain effective professional working relationships with co-workers, and every level of management\nCreate and update end-user documentation, as needed \nFamiliarity with on-premise server and Wi-Fi network operations\nSUPERVISORY RESPONSIBILITIES\nNone\nCOMPETENCIES\nBuilds and maintains understanding, mutual trust, respect, and meaningful cooperation with colleagues and clients\nParticipates in projects to extend functional knowledge and/or industry understanding\nSolves less well-defined, practical issues for which overview, analysis and application of existing knowledge are required\nResponds thoughtfully and respectfully to the team and client\nFocused and actively listens in every interaction\nDisplays curiosity and enthusiasm\nWHAT YOU CAN EXPECT IN RETURN (For FT Roles)\nFull-time position\nOpportunities for growth and development\nHealth & Dental Insurance (choice of plans)\n100% Employer paid short-term disability and life insurance\nOpportunity to elect additional life insurance and LTD insurance at employee expense\nPaid parental leave\nOpportunity to contribute pre-tax dollars to flexible spending accounts\n401(K) with employer match\nFlexibility in work schedules\nGenerous time off\nHOW WE’LL TAKE CARE OF YOU\nOur job titles may span more than one career level. The starting salary for this role is between $65,000 and $75,000.Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future.\nNOT SURE IF YOU SHOULD APPLY?\nStudies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At The Opus Group we are dedicated to building a diverse, inclusive, and authentic team - so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role, or we may have other roles that better align with your skillset.\nPhysical Requirements:\nIndividuals will be required to sit for the majority of the day and will be required to stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required.Individuals will be required to travel via airplane, train, taxi, car and/or other means of transportation as needed.\nThe job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.\nOTHER DUTIES AND ACKNOWLEDGEMENT\nThe above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an \"at will\" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.\nOpus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n#LI-Remote #LI-AM1","description_format":"text","description_chars":7609,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Home office","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Sales & Marketing","Event Marketing"],"lifecycle":[{"event":"open","at":"2026-10-21T06:53:48Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/opusagency-it-operations-support-technician","json_url":"https://alion.io/job/opusagency-it-operations-support-technician.json","meta":{"generated_at":"2026-10-26T04:28:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6149,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179941},"rest":"https://alion.io/mcp/rest/get_company?id=179941"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopusagency-it-operations-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopusagency-it-operations-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopusagency-it-operations-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opusagency-it-operations-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopusagency-it-operations-support-technician"}]}