{"id":3254756,"url":"https://alion.io/job/oracle-advanced-services-engineer-css-tech-delivery","title":"Advanced Services Engineer, CSS Tech Delivery","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":312,"ghost_share":0,"stale_share":0.66,"repost_share":0.006,"time_to_fill_p50_days":8,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4000,"max_usd":9000,"period":"year","method":"role_country_seniority_unknown","sample_n":38},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"API Gateway","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"IAM","optional":false},{"name":"Kubernetes","optional":false},{"name":"Oracle","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-10-24T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-24T00:00:00Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Description\nAs a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.\nFusion Middleware Engineer who can operate confidently across complex integration architectures hybrid cloud deployments and high-availability environments.\nThis role is designed for a professional who is technically rigorous customer-focused and capable of working autonomously on challenging problems. You will be part of a global team of integration specialists who safeguard optimize and evolve customers Oracle platforms through proactive and highly tailored support.\nYour OpportunityYou will work at the crossroads of application integration middleware engineering and cloud modernization. The role demands rapid learning comfort with new technologies and the ability to collaborate across geographically distributed teams. You will support customers running essential business processes on a mix of Oracle Fusion Middleware Oracle Cloud Infrastructure and Oracle SaaS applications.\nBy joining CSS you gain continuous exposure to advanced technologiesincluding SOA Suite Service Bus WebLogic OIC API Gateway Kubernetes and emerging Oracle Cloud serviceswhile working in an environment that encourages innovation disciplined engineering and deep technical mastery.\nKey ResponsibilitiesDeliver advanced technical support across Oracle Fusion Middleware components: SOA Suite Service Bus (OSB) WebLogic Server Oracle API Platform Oracle Identity Management and related integration services.\nDiagnose troubleshoot and resolve complex issues in distributed systems multi-tier architectures and mission-critical integrations.\nDesign implement and test integration solutions spanning on-premise systems and Oracle Cloud (PaaS OCI).\nSupport the full lifecycle of middleware assets: installation configuration tuning patching security hardening and performance optimization.\nEnsure stability and reliability of high-availability topologies clustering load-balancing coherence and messaging.\nDevelop and maintain integrations using OIC Integration OIC Process Automation VBCS REST/SOAP services and event-driven patterns.\nConduct architecture reviews and recommend improvements that enhance resilience observability and scalability.\nCollaborate with product owners architects and customer technical teams to understand business requirements assess risks and deliver end-to-end solutions.\nParticipate in incident problem and change management activities while ensuring strong governance and documentation standards.\nProvide proactive services health checks and performance assessments to prevent outages and minimize operational risks.\nStay aligned with Oracle engineering best practices and guide customers on roadmaps upgrades and modernization strategies.\nRequired Technical SkillsStrong SQL and PL/SQL capabilities.\nWorking knowledge of OCI services: Networking Load Balancers Vault Logging Monitoring API Gateway.\nFamiliarity with automation tools: Ansible Terraform Git CI/CD pipelines.\nMiddleware performance tuning JVM analysis thread analysis and diagnostic tools.\nSecurity and identity expertise (OID OAM OUD) is a strong plus.\nIdeal Candidate ProfileDemonstrates strong analytical skills structured problem-solving and the ability to handle technically ambiguous situations.\nAble to work independently under pressure while maintaining high-quality delivery.\nCommunicates effectively with both technical and business stakeholders.\nSkilled in assessing the impact of changes patches and upgrades on integration flows and dependent systems.\nComfortable working in a fast-paced environment with customers across multiple time zones.\nCapable of leading incident resolution driving root cause analysis and suggesting preventative strategies.\nSelf-driven organized and committed to continuous learning.\nWilling to travel up to 50% and participate in 24x7 on-call rotations when required.\n\nResponsibilities\nAs a Systems Engineer you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location you will be responsible for resolution of moderately complex technical problems related to the installation recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and in some areas may work independently.\nTranslate business and integration requirementscaptured by functional or solution consultantsinto robust scalable and secure technical designs across SOA Suite OSB WebLogic OIC and hybrid architectures.\nDevelop test and deploy middleware components integrations and services while ensuring alignment with Oracle engineering standards and CSS delivery methodologies.\nIdentify and resolve issues affecting integration flows system performance platform stability and middleware customizations with clear documentation of root causes and recommended actions.\nSupport Oracle Fusion Middleware and Oracle Cloud services in accordance with contractual SLAs ensuring high-quality and timely technical delivery.\nCollaborate with Oracle Support to investigate and resolve customer SRs accelerating issue resolution through structured diagnostics and cross-team coordination.\nPerform unit tests debugging and performance tuning for all middleware components ensuring stability and precision across complex data flows and distributed systems.\nMaintain and enhance existing integration landscapes by applying patches upgrades performance improvements and configuration optimizations.\nEnsure adherence to Oracles security guidelines including credential vaulting certificate management SSL configuration and IAM/OAuth patterns.\nDeliver technical knowledge-transfer sessions to internal teams delivery partners and customer technical stakeholders.\nWork closely with functional teams architects and delivery leaders to estimate development work effort define scope boundaries and uphold delivery excellence.\nManage the technical relationship with designated customer accounts ensuring continuity transparency and alignment with CSS engagement goals.\nBuild and sustain trusted relationships with Oracle colleagues customer stakeholders and external partners strengthening Oracles positioning across the account lifecycle.\nServe as the primary technical point of contact for middleware-related support interactions orchestrating cross-functional collaboration as required.\nSafeguard customer satisfaction retention and renewal through added-value service delivery proactive risk mitigation and high technical accuracy.\nEscalate complex incidents to the Technical Account Manager or specialized Oracle teams at the appropriate time ensuring effective resolution paths.\nMaintain full adherence to CSS methodologies tooling documentation standards and audit/compliance requirements.\nContribute actively to the development of new CSS service offerings reusable assets automation scripts and best practice documentation.\nCollaborate closely with peer engineers across regions and competency teams sharing technical insights diagnostic patterns and lessons learned to strengthen overall CSS delivery capability.\n\nQualifications\nCareer Level - IC2\n\nRequired Experience:\nIC","description_format":"text","description_chars":7832,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Cloud Platforms (IaaS & PaaS)","ERP & Business Management Software","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-10-26T00:51:00Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.528,"p_room":0.75,"age_days":6,"expected_fill_days":8,"reasons":["seen:6","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/oracle-advanced-services-engineer-css-tech-delivery","json_url":"https://alion.io/job/oracle-advanced-services-engineer-css-tech-delivery.json","meta":{"generated_at":"2026-10-30T13:50:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1023,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53},"rest":"https://alion.io/mcp/rest/get_company?id=53"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foracle-advanced-services-engineer-css-tech-delivery"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foracle-advanced-services-engineer-css-tech-delivery"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foracle-advanced-services-engineer-css-tech-delivery"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oracle-advanced-services-engineer-css-tech-delivery\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foracle-advanced-services-engineer-css-tech-delivery"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3254756}},{"tool":"search_jobs","arguments":{"company":"oracle.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3254756},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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