{"id":3571073,"url":"https://alion.io/job/oracle-data-center-support-services-technician-4","title":"Data Center Support Services Technician","company":{"id":53,"name":"Oracle","domain":"oracle.com","url":"https://alion.io/company/oracle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":314,"ghost_share":0,"stale_share":0.627,"repost_share":0.003,"time_to_fill_p50_days":9,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North Ryde, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":178},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-09T09:54:37Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-11-01T14:56:28Z","board_verified":true,"closed_at":null,"days_open":145,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":144},"description":"Are you an experienced Data Centre Technician with expertise across rack and stack, deployment, maintenance, troubleshooting, and decommissioning? Do you thrive in fast-paced, mission-critical environments, enjoy solving complex technical challenges, and work effectively with diverse stakeholders? If so, we'd love to hear from you.\nAs an Oracle Data Centre Technician, you'll play a key role in supporting, maintaining, and continuously improving our world-class data centre infrastructure. Acting as a technical liaison between engineering teams, vendors, stakeholders, and the data centre environment, you'll help ensure the reliability, availability, safety, and performance of critical infrastructure and cloud services.\nYou'll be responsible for installing, configuring, testing, troubleshooting, maintaining, upgrading, and decommissioning data centre hardware and supporting infrastructure. You'll respond to incidents, perform preventative maintenance, maintain accurate asset and spare-parts inventory, and follow established operational procedures and safety standards.\nSuccess in this role requires strong hands-on technical capability combined with communication, stakeholder management, planning, accountability, resilience, adaptability, customer focus, and collaboration. You'll be expected to take initiative, manage competing priorities, communicate risks early, and contribute positively to a respectful, inclusive, and high-performing team culture.\nKey Responsibilities\nCompletes moderately complex and/or ambiguous assigned tasks in accordance with project requirements. Shifts priorities and resources according to team needs, with some direction.\nCollaborates with team to deliver impactful work and provide support for team objectives. Leverages understanding of business, stakeholder, and/or customer needs to build partnerships within immediate and related teams.\nFollows procedures to identify and resolve moderately complex or non-routine issues, escalating as needed. Collects and reviews data and/or information to troubleshoot errors, and helps team address routine issues.\nActively seeks to build new knowledge and learn new skills and/or tools in one's area of specialization and relevant domains. Listens to, addresses, and seeks feedback, and role models proactively pursuing training to improve performance.\nRecommends ideas to increase efficiency and effectiveness of non-standard processes, protocols, and workflows.\nReplaces server components, upgrades servers, and proactively maintains hardware to ensure efficient performance for its entire lifecycle, leveraging established protocols and guidelines.\nInstalls power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.\nImplements designed and defined network communications and solutions, including cabling and networking equipment environments.\nValidates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free, with limited supervision.\nMonitors and responds in ticketing environment, guiding less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, documenting steps or resolutions involved in maintaining the environments.\nDrives adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, signs-off within a data center and/or customer site environments.\nUpholds required established security procedures, considering applicable local regulations -Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, under some supervision.\nHelps facilitate training that aligns with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.\nBegins to identify repeating problems or trends, escalating issues to senior peers and operations team, and engaging global team about local issues.\nBegins to analyze issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.\nWorks with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.\nBegins to act as a technical liaison for technical teams and provides subject matter expertise to identify and resolve resiliency, reliability, and availability risks.\nEnsures that contractors and vendors are delivering quality services and that all SLAs are being met.\nBegins to contribute to quality assurance through process creation and assists in the training of less experienced peers.\nMaintain professionalism, resilience, and sound judgement when working under pressure or responding to changing operational priorities.\nContribute to a psychologically safe, respectful, ethical, and inclusive workplace through constructive communication and behaviour consistent with organisational values and policies.\nRemain open to feedback, resolve disagreements constructively, and demonstrate a commitment to continuous learning and development.\nAdopt new technologies, processes, tools, and ways of working that improve team and operational performance.\nDeliver timely, accurate, customer-focused, and high-quality technical support within a mission-critical data centre environment.\nParticipate in a rotating 24x7 shift roster, including on-call responsibilities.\nTechnical Knowledge and Experience\nThe successful candidate will bring:\n\nPrevious hands-on experience working in a Data Centre or comparable mission-critical infrastructure environment.\nPractical experience across the hardware lifecycle, including rack and stack, deployment, configuration, testing, maintenance, upgrades, break/fix activities, component replacement, and decommissioning.\nStrong technical troubleshooting and analytical skills, with the ability to systematically identify root causes and determine appropriate corrective actions.\nExperience following documented operational procedures while exercising sound judgement when situations require investigation or escalation.\nStrong attention to detail, particularly when performing physical infrastructure changes, maintaining records, handling assets, and working on production systems.\nKnowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling).\nProfessional Capabilities\nCommunication and Stakeholder Management\nStrong interpersonal and communication skills with the ability to build collaborative relationships across technical and non-technical teams. Able to influence stakeholders, communicate priorities, risks, dependencies, and technical issues proactively, and balance customer, commercial, operational, and organisational needs.\nRespectful and Inclusive Behaviour\nA demonstrated commitment to fostering a psychologically safe, respectful, ethical, and inclusive workplace. Maintains professional behaviour, communicates constructively, makes responsible decisions, and works consistently with organisational values, policies, and expected standards of conduct.\nResilience, Adaptability and Customer Focus\nAble to operate effectively in a dynamic, mission-critical environment, navigate ambiguity, embrace change, and remain resilient under pressure. Demonstrates emotional intelligence and maintains a strong customer focus while delivering required technical and business outcomes.\nPlanning and Delivery\nStrong planning, organisation, prioritisation, and time-management skills. Able to manage competing priorities and high work demands, monitor progress, adjust plans as circumstances change, and consistently deliver safe, accurate, and high-quality outcomes.\nInitiative and Accountability\nDemonstrates a proactive, self-service mindset with strong initiative, ownership, accountability, and resourcefulness. Independently investigates and solves problems using available tools, documentation, systems, and resources while understanding when escalation or additional support is appropriate.\nRecognises personal capacity, workload constraints, and technical complexity and proactively seeks support before quality, safety, wellbeing, customer outcomes, or delivery are adversely affected.\nCollaboration in a Matrix Environment\nExperience working effectively within a global matrix organisation, collaborating across multiple functions, regions, teams, and reporting structures. Able to build alignment and influence outcomes through credibility, communication, and collaboration rather than direct authority.\nContinuous Learning and Improvement\nDemonstrates openness to feedback, coaching, continuous learning, and constructive conflict resolution. Willingly adopts new processes, tools, technologies, and ways of working and actively contributes ideas that improve operational effectiveness and support a high-performing team culture.\nPhysical Requirements\n\nAbility to safely lift, carry, position, and move IT equipment weighing 15 kg or more.\n\nComfortable working within data centre environments, including standing for extended periods, bending, reaching, and working in confined or restricted spaces.\n\nAble to safely and efficiently perform rack and stack, hardware installation, cabling, component replacement, and equipment decommissioning activities.\n\nCommitment to following relevant workplace health, safety, and operational procedures.\n\nValid driver’s license and access to a car.\nSecurity Requirements\nApplicants must be Australian citizens and either:\n\nHold a current NV1 Security Clearance, or\nBe eligible and willing to obtain NV1 clearance through the Australian Government security vetting process.\nWhy ORACLE?\nJoin a global technology leader operating some of the world's most advanced cloud infrastructure. You'll have the opportunity to work with cutting-edge technologies, solve challenging infrastructure problems, collaborate with talented professionals across a global organisation, and contribute directly to the reliability, availability, and performance of critical cloud services used by customers around the world.\nYou'll join an environment that values technical excellence, customer focus, accountability, collaboration, inclusion, continuous learning, safety, and continuous improvement.\nIf you're looking for your next challenge and want to develop your career in large-scale, mission-critical data centre and cloud infrastructure, we'd love to hear from you.\nApply today and become part of the team powering ORACLE Cloud Infrastructure.","description_format":"text","description_chars":10895,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Cloud Platforms (IaaS & PaaS)","ERP & Business Management Software","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-10-31T16:47:48Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.064,"p_room":0.28,"age_days":144,"expected_fill_days":9,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/oracle-data-center-support-services-technician-4","json_url":"https://alion.io/job/oracle-data-center-support-services-technician-4.json","meta":{"generated_at":"2026-11-01T18:44:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28656,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53},"rest":"https://alion.io/mcp/rest/get_company?id=53"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foracle-data-center-support-services-technician-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foracle-data-center-support-services-technician-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foracle-data-center-support-services-technician-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oracle-data-center-support-services-technician-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foracle-data-center-support-services-technician-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3571073}},{"tool":"search_jobs","arguments":{"company":"oracle.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3571073},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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